Priscila Mangum
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with Apple, Microsoft, and Adobe with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Donations Coordinator Manager
Changing People's Lives International Ministries
05.2023 - 02.2024
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Used job-related software to draft and finalize written correspondence and documentation.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Handled incoming and outgoing shipping and receiving activities.
Customer Service Representative
Chintaly Imports
09.2021 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
Sales Associate
Target
08.2018 - 05.2019
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Adhered to company initiatives and achieved established goals.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Production Assistant
LLUC Media
04.2014 - 07.2018
- Assisted during video shoots by confirming sound quality and adjusting lighting.
- Conducted crowd control by putting up signs, directing pedestrians away from filming and locking down sets.
- Edited daily compilation pieces for distribution across various digital platforms.
- Used word processing, spreadsheet and file management software to help office and production staff.
- Produced documents and reports and submitted required production papers to appropriate parties.
- Identified and set aside equipment in need of maintenance or repair.
- Prepared sets by transporting equipment and supplies to location and positioning people and props.
- Supervised schedules, met deadlines and coordinated with staff members in support of production department.
- Supervised hair, wardrobe and makeup needs for various actors at shoot locations.
- Escorted actors and actresses to and from trailers during pre-production and filming breaks.
Education
Associate of Arts - History
SUNY Stony Brook
Stony Brook, NY08.2022
Skills
- Office equipment proficiency
- Product organization
- Technologically savvy
- High-energy attitude
- Customer relations
- Adaptive team player
- Microsoft Office expertise
- Business development understanding
- Problem-solving abilities
- Fast learner
- Outgoing
- Organized
- Team Leadership
- Data evaluation
- Retail sales customer service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
Languages
Portuguese
Native or Bilingual
Timeline
Donations Coordinator Manager
Changing People's Lives International Ministries
05.2023 - 02.2024
Customer Service Representative
Chintaly Imports
09.2021 - 03.2023
Sales Associate
Target
08.2018 - 05.2019
Production Assistant
LLUC Media
04.2014 - 07.2018
Associate of Arts - History
SUNY Stony Brook
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