Priscila Martinez

Front Desk Receptionist

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Answered phon promptly, responded to callers seeking information and directed accordingly.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Sorted, received, and distributed mail correspondence between departments and personnel.

Customer Service

• Answered High volume phone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers with out of stock items.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Managed timely and effective replacement of damaged or missing products.
• Order entry: 100+ items and assure all items allocated.

Will Call

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Worked with floor team and managers to meet wide range of customer needs.

Accounts Receivable Clerk

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Reconciled accounts receivable ledger to verify payments and resolve variances.

Account Payables

• Prepared vendor invoices and processed incoming payments.
• Maintained good working relationships with vendors and resolved disputes.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Updated accounting ledgers and journals to balance statements and maintain consistent records.
• Evaluated financial records to detect errors and discrepancies.
• Reconciled bank accounts to verify accuracy of cash records.
• Assisted manager in conducting internal audits to analyze findings.
• Matched purchase orders with invoices and recorded necessary information.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Maintained account accuracy by reviewing and reconciling checks monthly.

Credit Assistant

• Processed new customer credit applications accessing credit agency data to open new accounts.
• Uploaded completed applications to appropriate credit system.
• Managed filing system, entered data and completed other clerical tasks.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Volunteered to help with special projects of varying degrees of complexity.
• Performed research to collect and record industry data.

Inbound Delivery Scheduling

• Scheduling and Dispatching: Efficiently plan and coordinate daily schedules of 100,000 pieces across 3 temperature zones
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Implemented time-blocking and schedule notifications to optimize time management.
• Generated reports and tracked data to monitor operational priorities and scheduling..
• Developed and maintained enterprise-wide master schedule to promote organizational efficiency.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Interceded between employees during arguments and diffused tense situations.