Priscila Noguera
Miami,Florida
Summary
Dedicated and customer-focused professional with a proven track record of providing exceptional service in roles ranging from Cashier to Customer Service Associate. Eager to leverage my skills and enthusiasm for customer interaction in a receptionist position, ensuring a welcoming and efficient front desk experience. Skilled in data entry and management, with background in processing high volumes of data accurately. Strong understanding of database systems and data analysis tools. Known for accuracy, attention to detail, and ability to work under pressure. Previously contributed to enhancing data processing efficiency within previous roles.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
Avanti Support and Services
Miami, FL
01.2024 - Current
- Reviewed existing information for accuracy and made necessary corrections.
- Organized files according to established procedures for easy retrieval later on.
- Improved quality of data by producing coherent definitions and data-naming standards.
- Compiled reports based on gathered information.
- Screened and regularly answered calls to provide assistance to important clients.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Maintained confidentiality of sensitive information entered into the system.
- Assisted colleagues with resolving any issues related to data entry operations.
- Compiled data from source documents prior to data entry.
- Translated written documentation and notes into emails and other types of correspondence.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Followed up on pending tasks until completion.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Proofread and edited documents to correct errors.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Scanned documents into appropriate databases for storage purposes.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Kept detailed notes during meetings and relayed information to co-workers through email.
Customer Service Associate/Liquor Store Clerk
Winn-Dixie Stores
Key Biscayne, Florida
11.2020 - 01.2024
- Excelled in providing outstanding customer service by addressing inquiries, resolving issues, and facilitating a positive shopping experience
- Demonstrated strong multitasking abilities by efficiently handling phone calls, taking orders for fresh departments (Deli, Bakery), and ensuring timely fulfillment
- Collaborated with team members to uphold cleanliness, organization, and visual appeal of the store
- Address customer issues/complaints and resolve them to the full satisfaction of customers immediately within the company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude
Cashier Associate
Winn-Dixie Stores
Doral, Florida
11.2018 - 11.2020
- Processed transactions accurately, maintained cash drawer, and balanced daily totals
- Delivered friendly and efficient service to customers during checkout, creating a positive shopping experience
- Provide continuous attention to customer needs; greet, assist, and thank customers in a prompt, courteous, and friendly manner
- Address customer issues/complaints and resolve them to customers' satisfaction immediately within the company guidelines while maintaining composure and professionalism
- Perform cashier duties as necessary
- Put up discarded or returned merchandise
- Stock front-end products: restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost
Education
Associate of Arts - Graphic Design
Miami Dade College
12-2024
Bachelor of Science - Information Technology
Florida International University
Miami, FLSkills
- Customer Service Excellence
- Phone Etiquette and Call Handling
- Order Processing and Fulfillment
- Multitasking and Time Management
- Problem Resolution
- Proficient in Microsoft Office Suite
- Graphic Design Software (eg, Adobe Creative Suite)
- Problem-Solving Skills
- Attention to Detail
- Conflict Resolution
- Confidentiality
- Multitasking Abilities
- Error identification
- Meticulous attention to detail
- Professional and mature
- Data transcription
- Verifying data accuracy
- Filing and data archiving
- Administrative support specialist
- Proofreading
- Data Accuracy
- Strong problem solver
- Office Administration
- Data organization
- Critical thinker
- Document scanning
References
Available upon request.
Timeline
Data Entry Clerk
Avanti Support and Services
01.2024 - Current
Customer Service Associate/Liquor Store Clerk
Winn-Dixie Stores
11.2020 - 01.2024
Cashier Associate
Winn-Dixie Stores
11.2018 - 11.2020
Associate of Arts - Graphic Design
Miami Dade College
Bachelor of Science - Information Technology
Florida International University
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