Priscila Posada
American Fork,UT
Summary
Well-qualified human resources manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HR Generalist /Risk Management Specialist
BBSI
American Fork
06.2024 - Current
- Investigated complaints of discrimination or harassment within the workplace.
- Assessed training needs based on performance evaluations or feedback from managers.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Developed training programs for new hires and existing employees.
- Conducted employee onboarding process, orientations, and exit interviews.
- Maintained accurate records of personnel data in the HRIS system.
- Drafted and implemented HR policies in accordance with applicable laws.
- Maintained up-to-date knowledge of government regulations related to employment law.
Human Resources Manager
Built Brands
American Fork, UT
05.2021 - 06.2024
- Oversee payroll processes, establish order between manpower needs and staffing results, manage team members, and train them to be at their best
- Handling HR matters, promoting employees, and interviewing and recruiting new team members in several company areas
- Establishing Beekeeper as company’s main form of communication
- Increasing retention by 50% with training programs and encouraging staffing employees to join Built
- Graduation from BLDA ‘‘Built Leadership and Development Academy’’
- Helping leadership construct healthy company culture
- Human Resources Manager: Training all personnel in safety
- Creating safety committee, coaching and developing team members, completing and teaching leadership training, strengthening relationships between staffing companies, keeping track of KPIs, auditing
- HR documentation, and ensuring compliance with OSHA standards and Utah Labor Law
- RCA for C-level and operations management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Onsite Supervisor for PetIQ
Swipejobs
Orem, UT
01.2021 - 05.2021
- Helping PetIQ fill available positions within production, warehouse, sanitation, and QA departments
- Processing payroll and making corrections, processing retro payments
- Recruiting and increasing retention rates
- Safety controls
- Handling safety controls
- Handling HR matters within Premier associates
- Assisting with employee recognition programs.
- Assist with terminations, daily checkups, retention increased by 5%
Onsite Supervisor for Maple Mountain
Swipejobs
Springville, UT
02.2020 - 05.2021
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Research project: Update inventory using Google sheets, Excel, and IQMS
- Updating shifts and organizing schedules and helping account manager with staffing needs. Increased retention by 10%.
Bilingual Customer Support Representative
AMP Smart
American Fork
09.2018 - 12.2020
- Assist customers with payments, cancellation requests, upgrades, etc
- Technical support and scheduling: Assist customers with technical issues and scheduling tech visits
- Change packages, and advertisements for different products, increased sales.
- Customer Retention: Assist customers with cancellations fees, retention charges, explained missed payment charges
- Spanish-speaking account holders, handle escalated calls.
- Connected with customers to address questions and resolve issues through phone and email
- Training for new team members.
- Customer satisfaction rate of 4.0 out of 5.
Office Support Assistant
TRIO EOC UVU
Orem, UT
01.2018 - 07.2018
- Advisement: provide support with financial aid and inform people about different programs within UVU
- Scheduling: schedule meetings with advisors and counselors. Assist between 10-20 students per day.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Executed record filing system to improve document organization and management
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Assisted senior recruiting staff with career fairs and recruiting events
Education
Bachelor of Arts - Human Resources Management
UTAH VALLEY UNIVERSITY
Orem, UT12.2026
Skills
- Diversity and Inclusion
- Onboarding and Orientation
- Organizational Development
- Exit Interviews
- HR program development
- Staff Management
- Risk Management
- HR services
- Employee Onboarding
- Labor Relations
Certification
OSHA10 Training
SHRM-CP
Timeline
HR Generalist /Risk Management Specialist
BBSI
06.2024 - Current
Human Resources Manager
Built Brands
05.2021 - 06.2024
Onsite Supervisor for PetIQ
Swipejobs
01.2021 - 05.2021
Onsite Supervisor for Maple Mountain
Swipejobs
02.2020 - 05.2021
Bilingual Customer Support Representative
AMP Smart
09.2018 - 12.2020
Office Support Assistant
TRIO EOC UVU
01.2018 - 07.2018
OSHA10 Training
SHRM-CP
Bachelor of Arts - Human Resources Management
UTAH VALLEY UNIVERSITY
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