Priscila Samaniego Ochoa
El Centro,CA
Summary
Dynamic retail professional with extensive experience at BoxLunch, excelling in customer service and retail merchandising. Proven ability to enhance sales through effective product recommendations and visual displays. Strong communication skills and a commitment to maintaining safety and cleanliness standards drive team success and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Pupil Supervisor
El Centro Elementary School Distric
El Centro, CA
12.2024 - Current
- Supervised school events and activities.
- Ensured a safe environment by monitoring student behavior in accordance with school policies.
- Remained calm and patient in student interactions to support individual growth and development.
- Supervised students throughout day, both in classroom and outside during breaks.
Sales Floor Associate
BoxLunch (hot topic inc.)
El Centro, CA
04.2023 - Current
- Greeted customers upon entering store and provided assistance in locating desired items.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Operated cash register to process customer purchases accurately and efficiently.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
- Implemented effective visual merchandising strategies to maximize sales potential of products on display.
- Initiated contact with customers via phone calls or emails in order to increase sales opportunities.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
- Created positive experiences for customers through friendly conversations during transactions.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Developed knowledge about products and sales items to answer customer questions.
- Recommended and helped locate or obtain merchandise based on customer needs and desires.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained signs and labels to communicate accurate prices to guests, following signing and merchandising processes.
- Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
Sales Floor Associate
JCPenney Department Store
El Centro, CA
10.2018 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Processed payments and maintained accurate drawers to meet financial targets.
- Provided information to customers concerning sales, promotions and store policies.
- Developed knowledge about products and sales items to answer customer questions.
- Maintained signs and labels to communicate accurate prices to guests, following signing and merchandising processes.
- Itemized and totaled customer merchandise selection at checkout counter with cash register.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Recommended and helped locate or obtain merchandise based on customer needs and desires.
- Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
- Adhered to company initiatives and achieved established goals.
- Inspected returned items to identify damage or defects, documenting information in database.
Seasonal Key Holder
BoxLunch
El Centro, CA
10.2024 - 12.2024
- Collaborated with management to determine key tasks and delegate to staff members.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised bank deposits and security procedures to support store opening and closing.
- Built lasting client relationships by organizing and planning sales events.
- Directed and supervised staff performance.
- Ensured compliance with all company policies and procedures.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Verified accuracy of register tills at beginning and end of shift.
- Provided feedback to management on customer needs and preferences to improve product offerings.
Line Managment
San Diego Comic-Con International
San Diego, CA
07.2024 - 07.2024
- Developed and implemented strategies to improve employee productivity.
- Monitored team performance, identified areas of improvement, and provided feedback for development.
- Ensured compliance with relevant policies and procedures in the workplace.
- Organized regular meetings with staff members to discuss their progress and challenges.
- Created a positive work environment by encouraging collaboration among team members.
- Provided guidance and support to team members in order to ensure successful completion of tasks.
- Resolved conflicts between employees by listening to both parties involved in the dispute and providing impartial solutions.
- Conducted disciplinary proceedings when necessary, following company policy guidelines.
- Assessed training needs of staff members and created plans for professional development.
- Ensured that all equipment is properly maintained and serviced at regular intervals.
- Coordinated with other departments regarding operational matters related to the line management role.
- Prepared reports on employee performance for senior management review.
- Implemented effective strategies to motivate staff members towards achieving organizational goals.
- Responded promptly to any queries raised by employees regarding their roles or working conditions.
- Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
- Learned how to respond to emergency situations to prevent personal injuries and property damage.
Line Managment
San Diego Comic-Con International
San Diego, CA
07.2023 - 07.2023
- Developed and implemented strategies to improve employee productivity.
- Monitored team performance, identified areas of improvement, and provided feedback for development.
- Ensured compliance with relevant policies and procedures in the workplace.
- Organized regular meetings with staff members to discuss their progress and challenges.
- Created a positive work environment by encouraging collaboration among team members.
- Provided guidance and support to team members in order to ensure successful completion of tasks.
- Resolved conflicts between employees by listening to both parties involved in the dispute and providing impartial solutions.
- Conducted disciplinary proceedings when necessary, following company policy guidelines.
- Assessed training needs of staff members and created plans for professional development.
- Ensured that all equipment is properly maintained and serviced at regular intervals.
- Coordinated with other departments regarding operational matters related to the line management role.
- Prepared reports on employee performance for senior management review.
- Implemented effective strategies to motivate staff members towards achieving organizational goals.
- Responded promptly to any queries raised by employees regarding their roles or working conditions.
- Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
- Learned how to respond to emergency situations to prevent personal injuries and property damage.
Line Managment
San Diego Comic-Con International
San Diego, CA
07.2022 - 07.2022
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Established and updated production schedules to meet changing demands.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Provided input for performance reviews and identified areas for additional improvement.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Scheduled staff work assignments, rotations and overtime.
- Coached and mentored employees to develop and enhance career skills.
- Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
Line Managment
San Diego Comic-Con International
San Diego, CA
07.2019 - 07.2019
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Established and updated production schedules to meet changing demands.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Promoted employee safety awareness based on anunderstanding of regulatory mandates and organizational best practices.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Provided input for performance reviews and identified areas for additional improvement.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Scheduled staff work assignments, rotations and overtime.
- Coached and mentored employees to develop and enhance career skills.
- Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
Education
High School Diploma -
CBTis 21
Mexicali, BC.07.2017
Associate of Science -
Imperial Valley College
Imperial, CASkills
- Retail Merchandising Expertise
- Brand Promotions
- Safety and Cleanliness Standards
- Excellent Written and Verbal Communication
- Payment Processing
- Cash Handling
- Customer Service
- ID Verification
- Sales expertise
- Retail Merchandising
- Order Packaging
- Money Handling
- Time management skills
- Written and verbal communication
- Order Verification
- Return and Exchange Handling
- Shipment processing
- Staff support
- Marketing strategies
- Merchandise Restocking
- Loyalty Program Promotion
- Ordering and stocking
- Visual merchandising
- Customer service
- Inventory management
- Product knowledge
- Team collaboration
- Conflict resolution
- Time management
- Task prioritization
- Promotional awareness
- Communication skills
- Problem-solving abilities
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Pupil Supervisor
El Centro Elementary School Distric
12.2024 - Current
Seasonal Key Holder
BoxLunch
10.2024 - 12.2024
Line Managment
San Diego Comic-Con International
07.2024 - 07.2024
Line Managment
San Diego Comic-Con International
07.2023 - 07.2023
Sales Floor Associate
BoxLunch (hot topic inc.)
04.2023 - Current
Line Managment
San Diego Comic-Con International
07.2022 - 07.2022
Line Managment
San Diego Comic-Con International
07.2019 - 07.2019
Sales Floor Associate
JCPenney Department Store
10.2018 - Current
High School Diploma -
CBTis 21
Associate of Science -
Imperial Valley College
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