Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Accomplishments
Timeline
Generic

Priscila Tamayo-Herrera

St. Cloud

Summary

Dynamic hospitality professional with extensive experience, excelling in guest service management and housekeeping standards. Proven track record in budget management and team leadership, successfully enhancing operational efficiency and staff morale. Adept at quality assurance, consistently delivering exceptional results while fostering a positive work environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director of Housekeeping

Isla Bella Beach Resort
Marathon
11.2023 - Current
  • Manage labor and expenses to ensure they were below budget.
  • Assign housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
  • Build morale, motivating team, creating, and maintaining a positive culture for the department.
  • Plan and execute various projects needed for the department.
  • Oversee and manage supervisors and staff.
  • Scheduling staff and supervisor shifts and organizing replacements as required.
  • Investigating and addressing complaints.
  • Providing training to the housekeeping staff.
  • Regularly (monthly & weekly) taking inventory of cleaning supplies and ordering stock as needed.

Housekeeping Manager

Isla Bella Beach Resort
Marathon
03.2021 - 11.2023
  • Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
  • Ability to plan and execute various projects needed for the department.
  • Overseeing and managing supervisors and staff.
  • Investigating and addressing complaints.
  • Providing training to the housekeeping staff.
  • Issuing cleaning supplies and equipment to housekeeping staff as needed.
  • Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
  • Performing various cleaning duties in instances of staff shortages.

Front Office Manager

Isla Bella Beach Resort
Marathon
03.2020 - 02.2021
  • Oversee Front Office, Reservations & Welcome Center operations.
  • Rewrote procedures according to standards of Isla Bella Beach Resort; 4 diamond property, increasing training efficiency, team productivity and accuracy.
  • Supervise, train, schedule and support associates, ensuring they perform in accordance with hotel standards.
  • Managed up-sell programs.
  • Worked with GM & DFO in costed scheduled making sure it corresponded to budget and P&L.
  • Attended Managers meetings to resolve guest complaints and concerns by conducting root cause analysis.
  • Supervise reservations are integrated accordingly in the system, reconcile reservations and balance of inventory.
  • Create and coordinate group blocks, rooms assignment, collection of payments, coordination of rooming lists.

Front Office & Reservations Supervisor

Isla Bella Beach Resort
Marathon
03.2019 - 03.2020
  • Supervise, train, schedule and support associates, ensuring they perform in accordance with hotel standards.
  • Up-Selling guest rooms and promoting hotel services.
  • Performance as Night Audit when needed.
  • Supervise reservations are integrated accordingly in the system, reconcile reservations and balance of inventory.
  • Create and coordinate group blocks, rooms assignment, collection of payments, coordination of rooming lists.

Sales Executive

Courtyard By Marriott Guayaquil
Guayaquil
11.2018 - 03.2019
  • Elaboration of group proposals using GPO and SFA tools.
  • Group coordination; rooming list, group billing, resume elaboration and distribution.
  • Prospecting of corporate accounts, strategic alliances and strengthening of portfolio, supported with MarFP tool.
  • Weekly visits to Top Accounts to strengthen relationships.
  • Assisted forecast & resume meetings with department leaders.
  • Responsible of meeting monthly budget and run production reports.
  • Hotel Manager on Duty when scheduled.

Events Sales Executive

Courtyard By Marriott Guayaquil
Guayaquil
01.2018 - 11.2018
  • In charge of selling and coordinating events; mainly corporate events and certifications.
  • Elaboration on proposals and follow up calls with clients.
  • Processing company credit for customers with the hotel's finance department.
  • Booking additional services and coordination with suppliers.
  • Elaboration and distribution of BEOs.
  • Assisted forecast & resume meetings with department leaders.
  • Responsible of meeting monthly budget and run production reports.
  • Hotel Manager on Duty when scheduled.
  • Met and surpassed 2018's stretch goal with 20% additional revenue.

Group Sales Assistant

Hotel Arts Barcelona, The Ritz Carlton Company
Barcelona
07.2017 - 11.2017
  • Elaboration of proposals for groups through Cvent.
  • Support to the Sales Manager, responding to inquires, coordinating with travel agencies and ensuring payout of commissions and resume & contract distribution to the corresponding departments.
  • Follow up calls and emails of group proposals.

Front Desk Agent

Courtyard By Marriott Guayaquil
Guayaquil
07.2015 - 08.2016
  • Register & process guests to their assigned rooms.
  • Recognizing guests for their Marriott Bonvoy status and ensuring their benefits were provided.
  • Marriott Bonvoy enrollment. Surpassed monthly enrollment goal.
  • Accommodate guest requests.
  • Communicated effectively with hotel staff on status of guest rooms.
  • Up-Selling guest rooms and promoting hotel services.
  • Performance as Night Audit when needed.
  • Leader in GSS and TripAdvisor mentions.

Events & Banquets Intern

Courtyard By Marriott Guayaquil
Guayaquil
03.2014 - 06.2014
  • Assist with coordination of events operations, primarily conferences and social events.
  • Elaboration on proposals and follow up calls with clients.
  • Assistance in processing company credit for customers with the hotel's finance department.
  • Booking additional services and coordination with suppliers.
  • Supported events execution and venue set up and tear down.

Dining Staff

Vail Resorts
Vail
01.2012 - 01.2013
  • Cashier and Guest services assistance.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Bussed and reset tables after shift, working efficiently to keep dining room and work areas clean.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Two Terms; 2012 & 2013 Winter Seasons

Education

Master - Hospitality Management – Hotel Management

University Of Hospitality Management And Culinary Arts
Sant Pol De Mar, Spain
12.2017

Master - Dirección Y Planificación De Turismo

Universitat De Girona
Girona, Spain
12.2017

Bachelor - Tourism and Hospitality Management

Universidad De Especialidades Espíritu Santo
Samborondón, Ecuador
07.2016

Skills

  • Guest Service Management
  • Front Office Operations
  • PMS/OPERA
  • ConferenceManagement
  • Meeting Planning
  • T&T, Groups & Corporate Sales
  • Proposals
  • Housekeeping Management
  • Budget management
  • Quality inspection
  • Staff scheduling
  • Inventory control
  • Customer service
  • Team leadership
  • Labor management
  • Housekeeping standards
  • Quality assurance and control

Certification

  • Hospitality & Tourism Management
  • Florida Atlantic University
  • April 2020

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

Leader of the 4th Quarter 2023 at Isla Bella Beach Resort

Leader of the 2nd Quarter 2025 at Isla Bella Beach Resort

Timeline

Director of Housekeeping

Isla Bella Beach Resort
11.2023 - Current

Housekeeping Manager

Isla Bella Beach Resort
03.2021 - 11.2023

Front Office Manager

Isla Bella Beach Resort
03.2020 - 02.2021

Front Office & Reservations Supervisor

Isla Bella Beach Resort
03.2019 - 03.2020

Sales Executive

Courtyard By Marriott Guayaquil
11.2018 - 03.2019

Events Sales Executive

Courtyard By Marriott Guayaquil
01.2018 - 11.2018

Group Sales Assistant

Hotel Arts Barcelona, The Ritz Carlton Company
07.2017 - 11.2017

Front Desk Agent

Courtyard By Marriott Guayaquil
07.2015 - 08.2016

Events & Banquets Intern

Courtyard By Marriott Guayaquil
03.2014 - 06.2014

Dining Staff

Vail Resorts
01.2012 - 01.2013

Master - Hospitality Management – Hotel Management

University Of Hospitality Management And Culinary Arts

Master - Dirección Y Planificación De Turismo

Universitat De Girona

Bachelor - Tourism and Hospitality Management

Universidad De Especialidades Espíritu Santo

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Priscila Tamayo-Herrera