Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Priscila Tavares

Roselle,NJ

Summary

Highly-motivated office manger with in-depth knowledge and progressive experience in full-service dental practice that provides pediatric and adult dentistry and orthodontics Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dental Office Manager

Abra Dental
04.2017 - Current
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Increased office efficiency by implementing a new electronic records management system for seamless data access.
  • Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
  • Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Supervised and led team of dental hygienists and support staff.

Supervisor of Operations

Abra Dental
04.2017 - 12.2020
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Completed bi-weekly payroll for 85 employees.

Dental Assistant

Friendly Dental Center
06.2012 - 04.2017
  • Enhanced patient comfort by providing gentle and thorough dental cleanings.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Prepared patient x-rays and images for dentist review.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.

Education

High School Diploma -

Harrison High School
Harrison, NJ
06.2012

Skills

  • Payment plans
  • Patient Scheduling
  • Workflow Coordination
  • Inventory Management
  • Infection Control
  • Office meetings
  • Customer Service
  • Staff Management

Certification


  • RDA - Registered Dental Assistant

Languages

Spanish
Full Professional
Portuguese
Native or Bilingual

Timeline

Dental Office Manager

Abra Dental
04.2017 - Current

Supervisor of Operations

Abra Dental
04.2017 - 12.2020

Dental Assistant

Friendly Dental Center
06.2012 - 04.2017

High School Diploma -

Harrison High School

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Priscila Tavares