Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priscila Paes Gonçalves Da Silva

Endereço: Rua Cardoso Moreira, Nº. 132 Bairro: Turf Club Cidade: Campos Dos Goytacazes /RJ

Summary

Reliable Via Varejo SA with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.

Overview

10
10
years of professional experience

Work History

Centro Linguístico Seven/Administrative Assistant

Via Varejo SA
02.2019 - 12.2023
  • Applied effective time management techniques to meet tight deadlines.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Passionate about learning and committed to continual improvement.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Delivered services to customer locations within specific timeframes.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.

Assistant Administrative Secretary

Centro Linguístico Seven/Academía De Idiomas
03.2016 - 08.2018
  • Efficiently handled multi-line phone systems while directing calls appropriately based on urgency level or departmental relevance.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Identified communication channels to set roadmap to distribute information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Consistently maintained a professional demeanor even in high-pressure situations, providing reliable assistance to executives under tight deadlines.
  • Managed filing system, entered data and completed other clerical tasks.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Maintained strict confidentiality of sensitive information while handling a high volume of administrative tasks.
  • Coordinated schedules, appointments, and travel arrangements for executives, improving time management and overall efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to learn quickly and adapt to new situations.

Cashier Assistant Manager

Supermercados Atacadão
03.2014 - 07.2017
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Conducted regular audits on cash registers to maintain accountability and prevent errors or fraud within the team.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Reduced wait times by implementing effective queue management strategies during peak hours.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Interacted well with customers to build connections and nurture relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored areas for security issues and safety hazards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supported store manager in achieving target metrics by actively promoting upsell opportunities at checkout counters.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
  • Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
  • Built positive relationships with customers to increase repeat business.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

GED -

CE Dr Thiers Cardoso
Rio De Janeiro, Brazil

Skills

  • Fast Learner
  • Corporate Procedures
  • Workload Management
  • Verbal and written communication
  • Administrative Support
  • Data Entry
  • Office Administration
  • Computer Skills
  • Strong Problem Solver
  • Data Confidentiality
  • Team Collaboration
  • Support Services
  • Supply Restocking
  • Time Management
  • Product and service knowledge
  • Microsoft Office
  • Friendly, Positive Attitude
  • Active Listening
  • Dependable and Responsible
  • Organizational Skills
  • Administrative duties

Timeline

Centro Linguístico Seven/Administrative Assistant

Via Varejo SA
02.2019 - 12.2023

Assistant Administrative Secretary

Centro Linguístico Seven/Academía De Idiomas
03.2016 - 08.2018

Cashier Assistant Manager

Supermercados Atacadão
03.2014 - 07.2017

GED -

CE Dr Thiers Cardoso

Similar Profiles

CREATE PROFILE
Priscila Paes Gonçalves Da Silva