PRISCILLA A. LOPEZ
Salon Cartier
Concord,USA
11
years of professional experience
Motivated and detail-oriented Bilingual Professional with extensive experience in high-volume customer service, administrative support, and front-desk operations. Proven ability to manage multi-line phone systems, handle cash and digital transactions accurately, and foster strong client relationships. Leverages technical certifications in Health IT and Medical Terminology alongside a 45 WPM typing speed to deliver organized, efficient office administration. Seeking a growth-oriented position to contribute strong multitasking and bilingual capabilities.
Work History
Cashier Receptionist
1 Year 5 Months- Greet clients warmly and manage multi-line phone systems to schedule, confirm, and optimize daily appointments.
- Deliver exceptional customer service by handling general inquiries and resolving client issues promptly.
- Process cash and credit card transactions accurately using point-of-sale (POS) systems.
- Perform essential office administration duties, including copying, scanning, and faxing sensitive documentation.
Lead E-Commerce Personal Shopper / Booth Clerk
1 Year 11 Months- Supervised the front customer service desk, managed daily workloads, and executed tasks with minimal supervision.
- Fulfilled digital grocery orders with high accuracy, processed returns/exchanges, and managed inventory levels.
- Operated internal communication systems, including managing multiple phone lines and overhead paging.
Retail Service Representative
1 Year 11 Months- Built and maintained profitable corporate accounts through consistent communication with retail management teams.
- Educate customers on product specifications and ensure optimized brand visual merchandising on the sales floor.
- Managed front-end inquiries and phone operations to ensure a uniformly positive brand experience for visitors.
Brand Ambassador
7 Months- Drove in-person retail sales by demonstrating proprietary product functions and resolving customer inquiries.
- Executed backend operations, including supply restocking, asset inventory tracking, and machinery troubleshooting.
- Processed digital transactions via modern POS software and booked appointments for incoming clients.
Sales Associate
1 Year 11 Months- Maintained strict financial accountability by performing end-of-shift cash reconciliation, vault deposits, and fund audits.
- Guided customers through product discovery, processed standard transactions, and successfully managed system returns.
Office Receptionist
3 Years 10 Months- Managed the main administrative front desk, including sign-in protocols, parent alerts, and multi-line message routing.
- Maintained exact, up-to-date physical and digital student records while tracking daily regional school attendance.
- Secured and processed standard tuition/fee payments while managing office correspondence and document distribution.
Education
High School Diploma
Electrocardiograph Technician (EKG) Certification
Medical Terminology Certification
Health IT Specialist / Data Science Certificate
Skills
Customer Service: Client Relations
Conflict Resolution
Front Desk Operations
Professional Phone Etiquette
Administration: Multi-Line Phone Systems
Scheduling
Record Keeping
Data Entry
Document Processing (Fax/Scan)
Financial & Sales: Cash Handling
POS Systems
Credit Card Transactions
Returns/Exchanges
Shift Reconciliation
Technical Skills: MS Word
Excel
PowerPoint
Windows 10
E-Commerce platforms
Typing Speed: 45 Words Per Minute
Timeline
Cashier Receptionist
Salon Cartier
01.2025 - CurrentRead More
Lead E-Commerce Personal Shopper / Booth Clerk
Safeway
01.2024 - 12.2025Read More
Retail Service Representative
Mattel, Inc.
09.2022 - 08.2024Read More
Brand Ambassador
Clockwork
02.2022 - 09.2022Read More
Sales Associate
GameStop
11.2019 - 10.2021Read More
Office Receptionist
Pleasant Hill Adventist Academy
08.2015 - 06.2019Read More
Google / Futuro Health Online
Health IT Specialist / Data Science Certificate
Read More
Des Moines University (Osteopathic Medical Center)
Medical Terminology Certification
Read More
Health Career College
Electrocardiograph Technician (EKG) Certification
Read More
Pleasant Hill Academy
High School Diploma
Read More
Honors and awards
List relevant awards, fellowships, honors, grants, and academic distinctions in reverse chronological order. Include a short description if necessary., May AP Scholar Award, 20XXBrief description