PRISCILLA ALVAREZ
The Bronx,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AGM and Event Coordinator
The Victoria Restaurant
04.2024 - 01.2025
- Skilled at working independently and collaboratively in a team environment.
- Managed over 50 employees.
- Coached staff to meet daily sales requirements.
- Conducted pre-shifts, briefing staff how to tackle the wave of reservations.
- Interviewed, hired and onboarded candidates.
- Created SOP's for FOH departments.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Hired, trained and supervised event staff to complete tasks on time.
- Implemented protocols and procedures to effectively manage planning process.
- Managed event logistics and operations.
Server, Shift Leader, Captain
Apichi Hospitality Group
10.2019 - Current
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain guest satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Shift Lead Supervisor, Caterer, Server, Maitre'd
Chocobar Cortes
11.2022 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Server, Host
Llama Inn
07.2020 - 05.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Attended spirit/wine classes
- Noted special patron requests and followed up with kitchen to confirm delivery
Server, Food Runner, Expeditor and Back Waiter
Gato
04.2016 - 01.2018
- Offer high speed elegant and friendly service
- Expedite food to correct tables the
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
Education
BA - Film and Production
Brooklyn College of The City University of New York
05.2018
Skills
- Micros, Aloha, Squirrel, Toast, Clover
- Outlook, Microsoft Word, Power Point and Excel
- High-Volume Dining
- Team Player
- Operational Efficiency
- Staff Schedule Administration
- Developing Rapport with Guests
- Guest Satisfaction
- Thinking ahead
- Cash handling
- Strong work ethic
- Guest engagement
Certification
- Food handlers certification
Languages
English
Native or Bilingual
Timeline
AGM and Event Coordinator
The Victoria Restaurant
04.2024 - 01.2025
Shift Lead Supervisor, Caterer, Server, Maitre'd
Chocobar Cortes
11.2022 - 04.2024
Server, Host
Llama Inn
07.2020 - 05.2021
Server, Shift Leader, Captain
Apichi Hospitality Group
10.2019 - Current
Server, Food Runner, Expeditor and Back Waiter
Gato
04.2016 - 01.2018
BA - Film and Production
Brooklyn College of The City University of New York
Similar Profiles
Luke MifsudLuke Mifsud
Bartender at Victoria Bar and RestaurantBartender at Victoria Bar and Restaurant
Natalie D'AmicoNatalie D'Amico
Food and beverage server at Queen Victoria Place RestaurantFood and beverage server at Queen Victoria Place Restaurant
Koorosh AbbaspourKoorosh Abbaspour
Assistant Teacher at University Of Victoria, Victoria B.CAssistant Teacher at University Of Victoria, Victoria B.C