Priscilla Alvarez
Ontario,CA
Summary
Dedicated customer service representative with 7+ years of experience committed to providing quality service to meet customer satisfaction. Efficiency-driven and organized with team-oriented mentality. Looking to utilize experience and communication skills to enhance customer relations.
Overview
8
8
years of professional experience
Work History
Engineering Technician
J Lee Engineering Inc
07.2023 - Current
- Assist in reviewing architectural and engineering plans for residential projects to identify potential safety or compliance issues.
- Collaborate with engineers, contractors, and building inspectors to address construction defects and implement corrective measures.
- Perform work according to project schedules and high quality standards.
- Provide customer service to the public, participate in meetings with the public, research and answer engineering related questions, provide information regarding requirements, and review plans.
- Coordinate with municipal authorities and agencies to facilitate permits and approvals for residential building projects.
Land Use Technician
Land Use Services - County of San Bernardino
07.2022 - 07.2023
- Researched parcels using assessors office, PIMS and microfiche to look for existing issued permits
- Researched legal descriptions, property ownership and permit/land use history using maps, computer programs such as GIS, PIMS, Permits Plus, and assessor's records
- Issued land use permits such as Solar, Mechanical, Electrical, Single-Family Residence, Alterations, etc.
- Assisted customers regarding land use services permit questions via telephone, email, and in-person over the counter.
- Collect fees in the form of cash, check, and credit card in person and over the phone.
- Communicate with developers, contractors, builders and owners on matters such as permit requirements, zoning, building setbacks, and plan requirements.
- Traveled to various Land Use Services offices to provide coverage.
Administrative Assistant
Legacy Supply Chain
02.2018 - 07.2022
- Assisted over 40 callers daily by scheduling inbound delivery appointments via email and telephone.
- Maintain high customer service standards and answer multi-line phone system during high-volume and fast-paced operations.
- Welcome office visitors and follow all safety procedures for visits.
- Communicate with all store managers regarding product inventory, complaints, receiving errors, and load quality.
- Resolve complaints promptly and efficiently to promote satisfaction.
- File and submit vendor or carrier claims for all inbound orders with any Short, Damaged, and/or Overage discrepancy.
- File all billing documents for prepaid or collect inbound loads.
- Manage mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Education
No degree -
Chaffey College
Rancho Cucamonga05-2022
License - Cosmetology
Salon Success Academy
Upland, CA07-2016
Skills
- Proficient in Microsoft Word, Excel, and Outlook, 45 WPM typing speed, Excellent verbal and communication skills, Bilingual, Great and Positive attitude, Open to new learning opportunities Experienced in Accela, Permits Plus, and Project Management
Timeline
Engineering Technician
J Lee Engineering Inc
07.2023 - Current
Land Use Technician
Land Use Services - County of San Bernardino
07.2022 - 07.2023
Administrative Assistant
Legacy Supply Chain
02.2018 - 07.2022
No degree -
Chaffey College
License - Cosmetology
Salon Success Academy
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