Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Priscilla Amaya

Priscilla Amaya

Lawrenceville,GA

Summary

After years of experience and opportunities, I am well rounded, knowledgeable and a valuable team player who is looking forward to working with my next employer and work family. I look forward to being the best at my next new work position.

Overview

29
29
years of professional experience

Work History

Surgical Patient Coordinator

Dr. David B. Pharis
Duluth, GA
05.2018 - Current
  • Acted as a liaison between physicians, staff members, patients, families, and third parties, offering personal assistance to patients and family members by providing the best customer service with attention to detail.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Scheduled surgeries, which included going over detailed instructions and personal information with patients, explaining in detail the restrictions and preparations before and after surgery.
  • Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
  • Verified patients' insurance and payment methods during admissions and check-in processes.
  • Processed referrals from physicians for appointments and surgeries, including gathering additional needed information, documents, and surgical photos.
  • Maintained comprehensive patient records, ensuring accuracy and confidentiality.
  • General office duties not limited to data entry, customer service, and using a switchboard to answer calls and direct them as needed. Created daily spreadsheets. Created specific letters for patients and doctors daily. Accounting, including creating cost estimates, collecting and refunding payments, and posting.

Front Desk Team Leader

Dunwoody Pediatrics
Dunwoody, GA
01.2017 - 05.2018
  • Directed front desk operations with focus on patient care and accuracy.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Provided HR administrative assistance to management team.
  • Received incoming calls, and coordinated with staff to fulfill patient requests.
  • Managed patient check-in and check-out, scheduled office visits and procedures, collected payments.
  • Assisted with set up for social events and food deliveries.
  • Completed day-to-day duties accurately and efficiently.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Assisted Physicians with daily task.
  • Scheduled appointments for multiple physicians.

Executive Administrative Manager

Complete Health Sleep
Alpharetta, GA
01.2007 - 01.2017
  • Assisted the President/CEO and CFO with daily tasks, projects, and functions to provide quality care for our customers and patients.
  • Created and maintained a daily schedule for our multiple Respiratory Therapists and Technologists, and provided assistance as they visited patients' homes.
  • Scheduled sleep studies, home equipment setup, and evaluations.
  • Maintained and reported compliance.
  • Managed safety and infection control.
  • Coordinated and planned all company functions.
  • Maintained and ordered supplies for corporate office and all sleep labs.
  • Verified and obtained insurance authorizations while working with all insurance companies.
  • Prepared patients for appointments by going over personal information, instructions, and costs.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Delegated work to staff, setting priorities and goals.
  • Organized and facilitated regular meetings with senior management teams.
  • Completed day-to-day duties accurately and efficiently including answering many phone calls while providing excellent customer service.

Human Resourse Associate

Emory Dunwoody Medical Center
Dunwoody, GA
01.2006 - 01.2007
  • Assisted the CEO and CFO with daily tasks, including creating reports, planning functions, and providing assistance to fellow employees and customers.
  • Answered customer inquiries and complaints with excellent customer service.
  • Answered phone calls and directed each one as needed.
  • Assisted other departments as needed.
  • Processed, verified, and maintained personnel-related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
  • Arrange for advertising and posting of job vacancies, and notify current employees of new opportunities.
  • Arranged in-house and external training activities.

Title Clerk

Marietta Toyota
Marietta, GA
01.2004 - 01.2006
  • Processed and applied for titles for new and used cars.
  • Assisted the comptroller with daily tasks.
  • Relieved receptionist for daily lunch breaks.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Processed applications for new titles, transfers and duplicate titles.
  • Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
  • Performed data entry of vehicle information into system for registration purposes.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Updated and maintained databases with current information.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Processed and maintained title files, implementing security measures to protect data.
  • Provided excellent customer service to all customers.

Accounts Receivable Clerk

Frank Jackson Lincoln Mercury
Sandy Springs, GA
01.1996 - 12.2002
  • I first started working as the file clerk at this new and used car dealership. I was soon moved up to the receptionist position, where I answered and controlled the main switchboard. My duties included answering and directing all incoming phone calls, greeting customers as they arrived, and directing them to the necessary departments as needed.
  • Assisted the owner, comptroller, general manager, and sales managers daily.
  • After one year, I was promoted to do accounts receivable, where I received and posted payments, made daily bank deposits, and managed and paid off the dealer floor plan.
  • The owner then sent me to Philadelphia, where I took a course through a company called Half a Car, where I learned about leasing. I was then promoted to be the lease coordinator. I worked with customers, explaining the benefits of leasing.

Education

CNA

Assist A Nurse
Kennesaw
06-2002

Certified Pharmacy Technician
01-2000

Skills

  • Advanced computer skills, including Microsoft, social networking, E-clinical, multiple-line switchboards, and other software
  • Above-average typing skills at 55 words per minute
  • Certified in first aid and all ages of CPR
  • General accounting skills and experience
  • Trained in safety procedures
  • Trained in disease and infection control
  • Elite customer service and support
  • Data entry and multitasking of all general office tasks
  • Experience in durable medical equipment support
  • Compliance
  • Complex problem-solving
  • Organizational, time management, and coordinating
  • Event planning for large corporate functions, meetings, and travel
  • Extremely well spoken and professional
  • Certified CNA
  • Certified Pharmacy Technician

Languages

Spanish
Limited

References

References available upon request.

Timeline

Surgical Patient Coordinator

Dr. David B. Pharis
05.2018 - Current

Front Desk Team Leader

Dunwoody Pediatrics
01.2017 - 05.2018

Executive Administrative Manager

Complete Health Sleep
01.2007 - 01.2017

Human Resourse Associate

Emory Dunwoody Medical Center
01.2006 - 01.2007

Title Clerk

Marietta Toyota
01.2004 - 01.2006

Accounts Receivable Clerk

Frank Jackson Lincoln Mercury
01.1996 - 12.2002

CNA

Assist A Nurse

Certified Pharmacy Technician

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Priscilla Amaya