Priscilla Ancheta
Scottsdale,AZ
Summary
Detail-oriented professional and creative writer with a Bachelor of Arts in English and experience in proofreading, document analysis, project coordination, and administrative support. Skilled in reviewing written materials for clarity and accuracy, managing competing deadlines, scheduling meetings, and collaborating across teams. Completed a full-length contemporary romance manuscript, developing firsthand experience in narrative structure, character development, and storytelling. Eager to apply strong organizational, analytical, and communication skills to support the editorial development and publication of children's books.
Overview
8
8
years of professional experience
Work History
Claims Specialist;Property Damage /Risk Management
State Farm
Tempe, Arizona
03.2024 - Current
- Managed high-volume portfolio of assignments, organized records, and balanced competing priorities to ensure timely completion of tasks.
- Review and analyze complex documentation, identifying discrepancies and synthesizing information into clear, comprehensive written assessments.
- Interpreted contractual and regulatory materials while handling sensitive information accurately and discreetly, ensuring compliance with policies.
- Coordinate meetings and communicate with internal teams and external stakeholders to facilitate timely decisions and maintain efficient workflows.
- Reviewed colleagues' written communications for clarity, accuracy, and professionalism, enhancing overall team communication quality.
Shift Supervisor
Starbucks
Scottsdale, Arizona
11.2019 - 03.2024
- Coordinated daily operations for a team of 6–8 employees, managing task assignments and competing priorities to ensure smooth workflow.
- Trained and supported team members, fostering effective communication and collaboration across the team.
- Resolved customer complaints and issues promptly, contributing to overall customer satisfaction.
- Maintained operational records and monitored inventory while implementing workflow improvements that enhanced accuracy.
Assistant Manager
Lighthouse Management Group
Goodyear, Arizona
11.2018 - 08.2019
- Coordinated communications among homeowners, board members, and external vendors, ensuring timely resolution of outstanding issues.
- Drafted and maintained vendor agreements and administrative documentation, supporting accuracy and compliance with contractual requirements.
- Managed records for over 50 homeowner accounts, organizing documentation and tracking administrative matters.
Education
Bachelor of Arts - English
Arizona State University
Tempe, AZ05-2023
Skills
- Document review & Analysis
- Proofreading & Written Communication
- Cross-Functional Communication
- Discrepancy analysis
- Contract interpretation
- Microsoft Office & Google Workspace
- Document Preparation & Formatting
- Client communication
- Team collaboration
Writing & Editorial Projects
The Things We Carry | Original Contemporary Romance Manuscript
- Completed the first draft of a full-length, dual-perspective contemporary romance novel exploring grief, relationships, and personal growth.
- Developed interconnected character arcs, dialogue, and narrative structure while maintaining thematic continuity throughout the manuscript.
- Applied critical reading and creative writing skills to evaluate pacing, character development, and narrative cohesion.
Timeline
Claims Specialist;Property Damage /Risk Management
State Farm
03.2024 - Current
Shift Supervisor
Starbucks
11.2019 - 03.2024
Assistant Manager
Lighthouse Management Group
11.2018 - 08.2019
Bachelor of Arts - English
Arizona State University