Priscilla Anderson
Lancaster,TX
Summary
Self-motivated and dependable professional, with a proven track record in enhancing efficiency and client satisfaction at LifeScience Logistics, adept in inventory management and client services. Skilled in TECSYS Elite and training development, I excel in fostering long-term relationships and streamlining processes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Inventory Control Specialist
LifeScience Logisitics
09.2016 - Current
- Maintain and review efficient and accurate inventory management procedures, consistent with company policy and procedure.
- Maintain accurate records of all audits, counts, and adjustments.
- Provide timely and accurate responses to Customer Service.
- Responsible for running reports, reconciliation of final count variances, and all other reconciliation activities.
- Process accurate perpetual inventory adjustments to match physical inventory movement when necessary.
- Setup new customers, new items, and pricing for new and existing clients.
- Completed warehouse build-out and expansions.
- Effectively created SOP's and WI.
Client Services Representative/Team Lead
LifeScience Logisitics
11.2011 - 09.2016
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships.
- Developed customized solutions for clients, addressing their unique requirements and preferences.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Mentored junior representatives, sharing best practices and industry insights to enhance overall team performance.
- Meet departmental and individual goals including schedule adherence, average handle time, attendance, and call quality.
- Oversaw training of new team members and mentor each to promote productivity, accuracy, and friendly service.
- Implemented and oversaw client customer returns.
Surge/Warehouse Personnel
LifeScience Logisitcs
08.2011 - 11.2011
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
Operations Manager
Sephora
05.2005 - 03.2007
- Kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Improved efficiency by training staff on best practices and protocol.
Assistant Manager
Sephora
08.2000 - 05.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Build relationships with vendor reps and scheduled trainings.
Education
Associate of Science -
Grayson County Jr. College
Denison, TX 05.1998
High School Diploma -
Elsie Robertson High School
Lancaster, TX 05.1996
Skills
Client Focused
Time Management Skills
Proficient in Outlook, Excel, Power-Point, and TECSYS Elite
Training and Developing
Quick Learner
Organized
Detail Oriented
Certification
- Certified ISO 9001 Internal Quality Auditor
- Communication Skills for Women - Training
- The Exceptional Team Leader - Training
- Master Class: Relational Intelligence and Values Driven Leadership
- Certified in First Aid/CPR/AED
Timeline
Inventory Control Specialist
LifeScience Logisitics
09.2016 - Current
Client Services Representative/Team Lead
LifeScience Logisitics
11.2011 - 09.2016
Surge/Warehouse Personnel
LifeScience Logisitcs
08.2011 - 11.2011
Operations Manager
Sephora
05.2005 - 03.2007
Assistant Manager
Sephora
08.2000 - 05.2005
Associate of Science -
Grayson County Jr. College
High School Diploma -
Elsie Robertson High School
- Certified ISO 9001 Internal Quality Auditor
- Communication Skills for Women - Training
- The Exceptional Team Leader - Training
- Master Class: Relational Intelligence and Values Driven Leadership
- Certified in First Aid/CPR/AED
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