Priscilla Arocha
San Antonio,TX
Summary
Licensed Master Social Work candidate with a background in providing guidance to at risk youth and/or adults diagnosed with a mental health disorder, substance use disorder and/or with a dual diagnosis. Skilled with years of experience in the social service field with a focus that utilizes trauma informed care practices. Excellent client evaluation skills and the ability to locate and promote appropriate community services/resources for clients. Proven ability to quickly establish excellent working relationships with clients and families, excellent reputation in creative problem-solving skills, and a notable team oriented personality.
Overview
9
9
years of professional experience
Work History
Director of Outpatient Services
San Antonio Recovery Center
03.2023 - Current
- Complete assessments, treatment plans, counseling session, case notes and discharge plans as required ensuring that high quality services are maintained
- Oversee provision of assessments, treatment plans, counseling sessions, case notes and discharge plans by other outpatient treatment staff
- Maintain case records to reflect course of treatment and provide required documentation
- Conducts monthly random chart checks to ensure compliance with benefits provider, DHH, and CARF
- Coordinate with outlying agencies, sober living homes, and non-profits to ensure continuity of care for clients leaving outpatient services
- Provide aftercare planning services upon discharge from IOP
- Promote an environment that facilitates innovation, creative solutions and empowerment
- Attend staffing meetings, supervisory meetings, and other activities to ensure smooth functioning of clinical operations
- Coordinate efforts with Facility Administrator to ensure organizational consistency with treatment, operations and evaluations efforts.
- Boost client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Establish a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Work closely with organizational leadership and board of directors to guide operational strategy.
- Assisted in recruiting, hiring and training of team members.
Bilingual Mental Health Clinician
Vighter
11.2022 - 02.2023
- Provided counseling services to an assigned caseload of unaccompanied children at an on-site children's residential facility
- Functioned as the liaison between client and residential supportive personnel such as case management, medical and etc
- Conducted and documented mental health assessments of the children in care as well as provided ongoing individual and group counseling in accordance with ORR policies and procedures
- Prepared goal-oriented psychosocial diagnostic assessments, service plans and progress reports
- Screened for human trafficking concerns and/or suicidality
- Met predetermined deadlines that allow for timely processing and reunification of unaccompanied alien children
- Assisted in discharge planning
- Ensured quality care for all unaccompanied children and timely responded to the needs of the children including crisis interventions when prompted
- Provided weekly counseling to assigned caseload and group counseling.
Bilingual Mental Health Clinician
BCFS Health and Human Service
11.2021 - 11.2022
- Provided professional judgment and best practices to support mental health, safety and well-being of every unaccompanied child in care while maintaining compliance with established state and federal standards and requirements
- Prepared goal-oriented psychosocial diagnostic assessments, service plans and progress reports
- Facilitated or co-facilitated a minimum of two children's groups weekly on specific topics and issues
- Provided case consultations, weekly one-to-one counseling and/or crisis intervention for children, and bi-weekly family counseling for each family represented
- Communicated effectively in writing and verbally in English and Spanish
- Met all federal and state regulatory guidelines and standards as needed
- Conducted intake interviews and initial child assessments
- Participated in assessment, diagnosis, and treatment of children
- Developed, implemented and updated child therapeutic plans
- Provided counseling, crisis management, evaluations and other clinical functions as assigned
- Facilitated continuity of services for children by the clinical department
- Met predetermined deadlines that allow for timely processing and reunification of unaccompanied alien children
- Maintained on-call schedule for the support of children and staff.
Lead Mental Health Bilingual Clinician
Humanitarian Initiative through SOSi & InGenesis
04.2021 - 08.2021
- Oversaw a group of clinicians & administrators to conduct individual/group therapy sessions & host mental health & wellness class/workshops
- Provided psychological mental health assistance to mentally, emotionally disturbed patients of hospitals, clinics, & other medical centers, & to their families, collaborating with psychiatric & allied team in diagnoses & treatment plans
- Directed the activities of Psychologists & other members of health team
- Oversaw the investigation of patient's family & social background pertinent to diagnosis & treatment
- Consulted with psychiatrist, to work directly in treatment relationship with patients, individually or in groups
- Performed as a link between patient, psychiatric agency, & community.
- Engaged with other professionals to impart knowledge and discuss best treatment courses.
Senior Care Manager for the Assertive Community Treatment team
The Center For Healthcare Services
07.2019 - 04.2021
- Worked within a multidisciplinary team to provide an array of direct & indirect clinical services to adults diagnosed with a mental health disorder, substance use disorder and/or dual diagnosis
- Tailored services in a person-centered, trauma informed, individualized focused approach utilizing evidence-based practices delivered to fidelity
- Provided direct individualized clinical services to include assessments, recovery planning, psychosocial rehab services, skills training & development & medication training & support
- Provided routine case management to include psycho-education, case coordination, community referrals, crisis services & other clinical interventions as assigned, case transfers & discharge planning
- Conducted administrative duties as collaborative documentation, participate in supervisions & developmental opportunities
- Provided on-call crisis services as needed to help deescalate crisis scenarios to prevent hospitalization visits for issues that can be mitigated.
Youth Prevention Specialist
San Antonio Council On Alcohol And Drug Awareness
07.2018 - 07.2019
- Provided substance usage prevention services to youth, families, & community members
- Collaborated with schools, parent-teacher groups, civic organizations, church groups, & other youth & community organizations to provide information & awareness on alcohol, tobacco, & other drugs
- Networked with other prevention & social service agencies within the region to include prevention, intervention, treatment, mental health, etc
- To provide comprehensive services, identify needs, & make referrals, as necessary
- Participated in alcohol, tobacco, or other drug awareness campaigns
- Participated in health fairs, business expos, parades, & other community events for the purpose of providing anti-substance use messages
- Assisted in providing orientation or information sessions for parents, teachers, staff, or administrators in target area school & community sites when requested
- Documented all program activities as required & submit program reports & records according to the agency's established deadlines.
Master's Social Work Intern
Private Practice: Lupita M. Goller, LCSW
10.2018 - 05.2019
- Provided individual counseling sessions to adolescents who were dealing with a variety of mental health issues
- Assisted the client with identifying goals, strengths & motivation for change
- Conducted assessments, psychosocial services, skills training, psycho-education, community referrals & discharge planning
- Conducted an array of literature reviews to better serve the population &/or client being served
- Co-facilitated First Aid Mental Health Training(s)
- Participated in Community outreach events to promote mental health awareness.
Bachelor's Social Work Intern
Bexar County Juvenile Probation
08.2017 - 12.2017
- Provided supervision & services to youth to ensure efforts are made to promote their rehabilitation
- Conducted intakes & risk assessments of youth to determine the appropriate level of supervision & intervention programs
- Consulted with the youth's support team such as family members, teachers, counselors, school officials & others to gain a better understanding of the youth to ensure services are tailored to meet the needs of the youth
- Recommended probation terms to the judge, attended court hearings, & prepared pre-dispositional reports & filed motions for probation violations
- Provided day-to day support & encouragement to the youth through counsel on behavior, school, responsibility, attitudes & goals, consequences, or actions
- Participated in multidisciplinary treatment teams to help the youth resolve issues & provide tools needed to make better decisions & choices to successfully complete the program.
Child Support Officer II
Attorney General Office: Child Support Division
02.2015 - 09.2016
- Performed case management tasks to enforce court-ordered child support obligations
- Monitored cases for support order compliance & made adjustments as needed
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends & suspects & documented all investigative findings
- Collected, analyzed & interpreted information, documentation & physical evidence associated with investigations
- Prepared case reports from allegations, interview transcripts of interviews & physical evidence
- Collaborated with federal agencies, including FBI, DEA, ATF & IRS
- Researched criminal cases & led investigations to determine appropriate course of proceedings.
Education
Master of Arts - Social Work
Our Lady of The Lake University
San Antonio, TX01.2019
Bachelor of Arts - Social Work
Our Lady of The Lake University
San Antonio, TX01.2017
Associate of Applied Science - Criminal Justice: Law Enforcement
San Antonio College
San Antonio, TX01.2015
Skills
- Adaptability
- Strong Work Ethics
- Critical Thinking
- Planning
- Organization
- Effective Communication
- Empathetic
- Teamwork Oriented
- Technical Literacy
- Problem-Solving
- Bilingual
- Sound Judgment
- Program Administration
- Financial Oversight
- Assignment Delegation
- Supplier Monitoring
- Public Speaking
- Supervision and leadership
- Friendly, Positive Attitude
- Multitasking
References
Upon request.
Additional Information
Licensed Master Social Work in Clinical Supervision for LCSW.
Languages
Spanish
Native or Bilingual
Timeline
Director of Outpatient Services
San Antonio Recovery Center
03.2023 - Current
Bilingual Mental Health Clinician
Vighter
11.2022 - 02.2023
Bilingual Mental Health Clinician
BCFS Health and Human Service
11.2021 - 11.2022
Lead Mental Health Bilingual Clinician
Humanitarian Initiative through SOSi & InGenesis
04.2021 - 08.2021
Senior Care Manager for the Assertive Community Treatment team
The Center For Healthcare Services
07.2019 - 04.2021
Master's Social Work Intern
Private Practice: Lupita M. Goller, LCSW
10.2018 - 05.2019
Youth Prevention Specialist
San Antonio Council On Alcohol And Drug Awareness
07.2018 - 07.2019
Bachelor's Social Work Intern
Bexar County Juvenile Probation
08.2017 - 12.2017
Child Support Officer II
Attorney General Office: Child Support Division
02.2015 - 09.2016
Master of Arts - Social Work
Our Lady of The Lake University
Bachelor of Arts - Social Work
Our Lady of The Lake University
Associate of Applied Science - Criminal Justice: Law Enforcement
San Antonio College
Similar Profiles
Stacy YoungStacy Young
Director of 12 Step Programming at San Antonio Recovery CenterDirector of 12 Step Programming at San Antonio Recovery Center
Gerardo VillegasGerardo Villegas
LPN Detox Nurse at San Antonio Recovery CenterLPN Detox Nurse at San Antonio Recovery Center
Norma PerezNorma Perez
LVN at San Antonio Recovery CenterLVN at San Antonio Recovery Center
Abe McIntyreAbe McIntyre
Peer Support Techician at San Antonio Recovery CenterPeer Support Techician at San Antonio Recovery Center
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks