Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Priscilla Arrazola

West Orange

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Life Savers
Fairfield
02.2015 - 12.2024
  • Sales representative for a training center certified through the American Heart Association, main contact in the office to handle defibrillator machines, and customers who need to purchase items related to these units.
  • Opened and closed the office using security systems.
  • Maintain office supplies by checking stock.
  • Account for cash and checks received, and invoicing customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Uber Driver

Uber
Little Falls
02.2014 - 02.2015
  • Displayed excellent time management skills by arriving at pickup locations early or on time.
  • Continuously monitored traffic conditions in order to select optimal route for passenger destination.
  • Used advanced driving techniques to better improve time management and safety.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
  • Balanced multiple priorities during peak hours to maximize earnings and efficiency.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.

Warehouse Manager

Edge Marketing Printing
Woodland Park
05.2012 - 02.2015
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Consistently met company and department objectives within budget and time constraints.
  • Generated warehouse shipping documents, packing lists and invoices.

Medical Receptionist

Affiliated Foot and Ankle Specialists
Clifton
09.2011 - 05.2012
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Straightened up waiting room to maintain neat and organized space.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Processed patient payments and scanned identification and insurance cards.
  • Maintained confidentiality of patient information according to HIPAA regulations.

Education

Medical Assistant

Business Training Institute
Rochelle Park, NJ
06-2004

High School Diploma -

John F. Kennedy High School
NJ
06-2003

Skills

  • Calm and professional under pressure
  • Bilingual
  • Experienced in QuickBooks and Excel
  • Multitasking Abilities
  • Problem solving
  • Conflict resolution

Languages

Spanish
Professional

Certification

  • CPR Certified
  • Medical Assistant Certified

References

References available upon request.

Timeline

Customer Service Representative

Life Savers
02.2015 - 12.2024

Uber Driver

Uber
02.2014 - 02.2015

Warehouse Manager

Edge Marketing Printing
05.2012 - 02.2015

Medical Receptionist

Affiliated Foot and Ankle Specialists
09.2011 - 05.2012

Medical Assistant

Business Training Institute

High School Diploma -

John F. Kennedy High School

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Priscilla Arrazola