Priscilla Arrington
Fort Worth,TX
Summary
Professional with strong foundation in risk assessment, financial analysis, and decision-making. Skilled in evaluating creditworthiness, analyzing financial statements, and managing risk exposure. Adept at fostering team collaboration and adaptable to changing needs to ensure optimal results. Known for precision, reliability, and delivering impactful outcomes in underwriting.
Overview
24
24
years of professional experience
Work History
Credit Ops Underwriter III
JPMorgan Chase
09.2023 - Current
- Reviewed statistical data to support risk assessments and inform decision-making.
- Communicated underwriting decisions clearly to agents and clients to maintain transparency.
- Reviewed client files for risk indicators to determine appropriate coverage levels.
- Worked closely with claims department to address underwriting concerns and improve processes.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
Credit Ops Lender II
JPMorgan Chase
06.2022 - 09.2023
- Supported borrowers throughout the entire lending process, ensuring clear communication and transparency.
- Ensured compliance with all federal, state, and local regulations governing the lending industry while managing risk exposure effectively.
- Prioritized client retention by providing exceptional customer service during all stages of the borrowing experience.
- Collaborated with underwriters and credit analysts to ensure accurate risk assessment for loan approvals.
- Contributed positively to overall team success through consistent achievement of individual performance targets.
Relationship Manager
JPMorgan Chase
04.2020 - 06.2022
- Cultivated strong client relationships by providing personalized support and tailored solutions.
- Facilitated open dialogue for improved client trust through regular updates and transparent communication.
- Partnered with cross-functional teams to align strategies for improved client service.
- Identified client challenges by conducting thorough assessments and proposing actionable solutions.
- Collaborated with clients to troubleshoot concerns, resulting in faster resolution and increased trust.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Short Sale Negotiator / Closer
Chase Mortgage
01.2009 - 12.2018
- Managed documentation and short sale packages provided by homeowners and real estate agents
- Communicated with real estate agents and title companies to acquire missing documents per investor guidelines and company policy; scheduled appointments for closing at title company or attorney’s office
- Recommended foreclosure alternatives through modification and short sale processes
- Participated as liaison between customers and mortgage investors
- Utilized online short payoff (SPO) tool to produce foreclosure versus short sale financial analysis
- Oversaw pipeline of 50-100 loans per month, meeting all monthly goals of approval and closing
- Achieved approvals for 35-40 short sales each month
- Exceeded required score of 90% in document perfection department, maintaining 95% or more QC score
- Awarded for QC scores month over month for 12 months
- Reviewed 12-13 files a day, exceeding production goals of 10 per day
- Reached 125% of goal month over month, achieving highest company bonus
- Received 5 Keys awards for six consecutive months for demonstrating exemplary customer service, problem solving, and team leadership
- Streamlined timely communication and submissions by analyzing files for approval and determining whether documents need internal or external approval
Negotiator II / Underwriter
Chase Mortgage
01.2007 - 12.2009
- Compiled and reviewed financial statements, bank statements, tax returns, and property valuation reports
- Organized and reviewed paperwork and determined type of assistance needed for homeowners with hardships, establishing plan of action
- Acted as mediator between investor and homeowner
- Achieved Top 10% for approval and closing numbers
- Maintained 90% average for negotiating files to 85% net to value (NTV) month over month, with an 80% requirement
Account Manager
CitiFinancial Auto
01.2001 - 12.2006
- Provided account management for early payment default (EPD) on automobile loans
- Evaluated reasons for delinquency and reported findings for follow-up as needed
- Collaborated with customers and dealerships to solve delinquency issues, establishing and managing repayment plans to mitigate risk to the company
Education
Political Science, Pre-Law, Computer Applications
Paris Junior College
Paris, TexasPolitical Science, Pre-Law, Computer Applications, Accounting
Rose State College
Midwest City, OklahomaSkills
- Communication
- Interpersonal Skills
- Active Listening
- Verbal Communication
- Written Communication
- Teamwork
- Data Entry
- Computer Skills
- Documentation Skills
- Microsoft Word
- Microsoft Excel
- Document Review
- Processing Documents
- Compliance
- Customer Service
- Problem Solving
- Negotiation
- Organizational Skills
- Time Management
- Account Management
- Quality Control
- Risk Management
Areas Of Expertise
Demonstrate outstanding interpersonal skills with ability to actively listen and respond to issues and problems faced by clients and customers. Excellent verbal and written communication skills and ability to work independently or as part of a team., Complete and accurate data entry skills, computer skills, and documentation skills. Proficient in Microsoft Word and Excel. Strong experience reviewing and processing documents correctly and according to institutional policies and procedures. Skilled at preparing and reviewing documentation to comply with federal regulations., Exceptional ability to solve customer and client issues through persuasive negotiation and continual problem solving. Communicate innovative solutions while remaining committed to company goals., Highly organized and excellent time management. Experienced in account management, quality control, and risk management.
Timeline
Credit Ops Underwriter III
JPMorgan Chase
09.2023 - Current
Credit Ops Lender II
JPMorgan Chase
06.2022 - 09.2023
Relationship Manager
JPMorgan Chase
04.2020 - 06.2022
Short Sale Negotiator / Closer
Chase Mortgage
01.2009 - 12.2018
Negotiator II / Underwriter
Chase Mortgage
01.2007 - 12.2009
Account Manager
CitiFinancial Auto
01.2001 - 12.2006
Political Science, Pre-Law, Computer Applications, Accounting
Rose State College
Political Science, Pre-Law, Computer Applications
Paris Junior College
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