Priscilla Arroyo
Tracy,CA
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A responsible and motivated student, ready to apply education in the workplace. Ability to handle challenging work and excellent time management skills.
Overview
24
24
years of professional experience
Work History
Eligibility Worker I
San Joaquin County Human Services Agency
Stockton , CA
03.2024 - 09.2024
- Assessed clients' eligibility for public assistance programs and services.
- Maintained accurate records of client interactions and program activities.
- Provided information to clients regarding their rights, responsibilities, and other relevant matters related to the programs they were applying for.
- Conducted interviews with applicants to verify all documentation provided was accurate and up to date.
- Reviewed case files regularly to ensure compliance with regulations and guidelines.
- Updated computer databases with current client information and status updates.
Veterinary Receptionist
Dr. Thomas R. Ross Veterinary office
Tracy, CA
08.2021 - 03.2024
- Administrative and customer service to sustain patient and workflows
- Answered multiple phone line system, responded to questions regarding pricing, animal care and services
- Maintained and experienced in Avimark, pet desk, and other online pet related systems
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Dispensed medications and gave consultations.
Associate
UPS store 3968
Tracy, CA
01.2018 - 08.2021
- Shipping and receiving packages through UPS work systems, faxed, filed and maintained customer records
- Customer service answered customer concerns with shipping and receiving packages
- Communicated clearly with customers in person and via telephone, driving positive experiences
- Trained new team members in cash register operation, stock procedures and customer services
- Promoted sales initiatives to support company brand
- Maintained as a Notary to notarize legal documents for customers.
FC Associate
Amazon
Tracy, CA
08.2016 - 09.2017
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives
- Followed proper packaging requirements depending on order size and type
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
Associate
Orchard Supply Hardware LLC
Tracy, CA
02.2016 - 08.2016
- Answered customer questions and provided store information
- Stocked sales floor and assisted in product movement and merchandising plans
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines
- Promoted sales initiatives to support company brand
- Greeted customers to determine wants or needs.
Service Aide
Fresno Chaffee Zoo
Fresno, CA
03.2009 - 10.2015
- Customer Service assisted and educated customers on zoo activities and animals
- Answered multi- phone lines, answered customers concerns with zoo protocols
- Sold and filed memberships, assisted in zoo membership events and activities
- Worked closely with management to provide customer satisfaction
- Assisted in feeding zoo animals and sales transactions.
Clerk
Save Mart Supermarket
Fresno, CA
03.2001 - 11.2008
- Cleaned shelves and restocked with new inventory when products stock ran low
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to 'first in, first out' rule
- Managed cash register operations using POS system and processed sales and returns
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions
- Maintained and organized store displays to enhance product visibility and expedite product location activities
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Education
Associate of Science - Business Administration And Management
Modesto Junior College
Modesto, CA05-2022
Business Administration Management- Human Resource
California State University - Stanislaus
Turlock, CASkills
- Policy Knowledge
- Application processing
- Applicant Interviews
- Effective customer communication
- Agency resource eligibility
- Telephone Etiquette
- Recordkeeping and data input
- Written and verbal communication
Timeline
Eligibility Worker I
San Joaquin County Human Services Agency
03.2024 - 09.2024
Veterinary Receptionist
Dr. Thomas R. Ross Veterinary office
08.2021 - 03.2024
Associate
UPS store 3968
01.2018 - 08.2021
FC Associate
Amazon
08.2016 - 09.2017
Associate
Orchard Supply Hardware LLC
02.2016 - 08.2016
Service Aide
Fresno Chaffee Zoo
03.2009 - 10.2015
Clerk
Save Mart Supermarket
03.2001 - 11.2008
Associate of Science - Business Administration And Management
Modesto Junior College
Business Administration Management- Human Resource
California State University - Stanislaus
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