Priscilla Arroyos
Silver City,NM
Summary
Dedicated and detail-oriented Housekeeper with extensive experience at Comfort Inn & Suites, excelling in laundry operations and inventory management. Proven ability to enhance guest satisfaction through meticulous cleaning and effective communication. Skilled in stain removal and chemical handling, contributing to a consistently high standard of cleanliness and hygiene.
Overview
2015
2015
years of professional experience
Work History
Laundry Aide Housekeeper
Fort Bayard Medical Center
- Utilized laundry machines to ensure swift and effective handling of linens and garments.
- Sorted, washed, dried, and folded various items according to established protocols.
- Maintained cleanliness and organization of laundry area to promote safety and efficiency.
- Assisted in inventory management of linens and cleaning supplies to ensure availability.
- Adhered to infection control standards while handling soiled materials and clean items.
Housekeeper & Laundry
Comfort Inn & Suites
08.2004 - 09.2014
- Cleaned guest rooms and public areas to maintain high standards of cleanliness and hygiene.
- Replenished supplies, ensuring all rooms were fully stocked for guest comfort.
- Utilized cleaning equipment and chemicals safely according to established protocols.
- Assisted in laundry operations, managing linens and towels efficiently.
- Reported maintenance issues promptly to ensure timely resolutions for guest satisfaction.
- Conducted thorough inspections of rooms before guest check-in to ensure readiness.
- Trained new staff on cleaning procedures and safety measures for consistency in quality standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
Housekeeper
Holiday Inn Hotel Sandton
05.1997 - 08.2002
- Utilized laundry machines to ensure swift and effective handling of linens and garments.
- Sorted, washed, dried, and folded various items according to established protocols.
- Maintained cleanliness and organization of laundry area to promote safety and efficiency.
- Assisted in inventory management of linens and cleaning supplies to ensure availability.
- Adhered to infection control standards while handling soiled materials and clean items.
Education
High School Diploma - Basics
Silver High School
Silver City, NMSkills
- Laundry folding and storage
- Color separation
- Laundry equipment operation
- Sorting and transport
- Laundry room operations
- Efficient sorting
- Laundry distribution
- Machine maintenance
- Ironing and steaming
- Laundry scheduling
- Folding techniques
- Chemical handling
- Detergent and additive knowledge
- Laundry equipment maintenance
- Load balancing
- Washing techniques
- Stain removal
- Energy conservation
- Equipment training
- Laundry folding
- Transport and sorting
- Laundry storage and distribution
- Laundry equipment settings
- Drying methods
- Employee equipment training
- Laundry room processes
- Sanitization procedures
- Detergent and additive expertise
- Garment inspection
- Machinery operation
- Safety procedures
- Item sorting
- Guest relations
- Inventory tracking
- Linens management
- Steam cleaning
- Supply management
- Ironing
- Bin tracking
- Laundry sorting
- Customer laundry
- Linen folding
- Sanitization techniques
Languages
Spanish
Professional Working
Timeline
Housekeeper & Laundry
Comfort Inn & Suites
08.2004 - 09.2014
Housekeeper
Holiday Inn Hotel Sandton
05.1997 - 08.2002
Laundry Aide Housekeeper
Fort Bayard Medical Center
High School Diploma - Basics
Silver High School