Priscilla Astorga

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Aided in the development of comprehensive treatment plans with thorough documentation of prescribed medications and follow-up instructions.
• Demonstrated adaptability by working effectively under various clinical environments alongside different specialties including primary care, emergency medicine, and specialty clinics.
• Participated in ongoing professional development opportunities to stay current with industry best practices and enhance job performance.
• Assisted in optimizing clinical efficiency by coordinating communication between physicians, nurses, and other healthcare professionals.
• Contributed to the overall efficiency of the practice by completing additional administrative tasks such as answering phones, filing paperwork, and managing office supplies inventory as needed.
• Ensured compliance with HIPAA regulations through strict adherence to confidentiality guidelines when handling sensitive patient information.
• Improved the accuracy of patient data by diligently updating their medical histories and demographic information.
• Maintained detailed records of lab results, radiology reports, and consultation notes to facilitate seamless information transfer among healthcare providers.
• Assisted in the prevention of medical errors by promptly escalating any discrepancies or concerns in patient documentation to supervising physicians.
• Increased provider productivity through diligent research on medical conditions or symptoms prior to appointments for effective consultation preparation.

Rotated between front and back office. Submitting Medical Claim Forms. Maintaining Patient Medical records with EPIC. Answered multiple Phone lines.. Called insurance to check eligibility and collected co-pays. Knowledge of HIPPA privacy requirements. Familiar with Commercial and Government Health Insurance. Familiar with Medical Billing guidelines and Medical ICD9/ICD10 Codes. Managing patients flows, physician schedules, and patient appointments. Thoroughly check all required documentation and scan in documents that are needed for check in.

Trained in front and back office duties. Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments. Greeted patients, reviewed demographics, copied insurance cards, collected copays. Responsive Medical Assistant who thrives in delivering compassionate efficient care in a fast-paced environment. Proficient in Epic EMR System.

Preparing Patients for Examinations. Obtained Medical Histories by taking vital signs and updating EMR.

Assisting the Physician during Examinations. Explaining Medical Procedures to Patients.

Called in Prescriptions to Pharmacies and submitted forms for prior authorizations. Collect Laboratory Specimens. Spin blood specimens for PRF/PRP

Sterilize Medical Instruments. Prepare injections for providers and also administered certain injections.

Verified eligibility on patient's insurance. Administered injections of immunizations and prescriptions. Organized and strong administrative skills with excel, and word. Recorded vitals and entered it into the patient's EMR. Obtained and sent out medical records while being HIPPA compliant.

Handled high volume of phone calls daily including client scheduling concerns and outreach . Troubleshooting staff and client challenges while providing positive results and increased productivity. Maintained and was responsible for financial and operational records.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.