Dedicated and compassionate MRI Technologist with strong clinical training and externship experience on both low-field and high-field MRI systems, including independent patient handling, emergency case management, and scheduling. Brings a unique blend of healthcare experience and customer service skills developed through prior roles requiring high levels of communication, empathy, and adaptability. Naturally proactive with a strong ability to work both independently and collaboratively in fast-paced clinical environments. Known for confidently taking initiative while remaining grounded in humility—always willing to seek guidance when needed to ensure patient safety and image quality.
Renaud's Patisserie - Pastry Chef (Supervisor) La Habra, CA 07/2022 – Present
· Worked side by side and trained with culinary staff in professional procedures to make high-quality traditional French methods.
· Oversee team of pastry cooks and other staff members when Chef (Manager) is out of the office.
Solugenix Business Solutions LLC - Intake and Warranty Coordinator Brea, CA 06/2017 - 07/2022
· Processed FDA and government-regulated medical-product complaints.
· Resolved highly escalated and emotional customer inquiries while providing efficient courteous customer service and resolution.
· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.
California Highway Patrol Academy - CHP Cadet Sacramento, CA 06/2016 - 02/2017
· Paramilitary-style training: In-classroom lectures, Physical training, Firearm training, Tactical training, Real-life Scenario training, and Emergency Vehicle Operator Course (EVOC).
Providence Speech And Hearing - Audiology Assistant / Patient Care Coordinator Orange, CA 08/2012 - 06/2016
· Delivered excellent patient experiences and direct care.
· Maintained confidentiality of patient data and conditions to safeguard health information.
· Received Input authorizations for upcoming appointments and assured that all referral information entered in Chart Links system was accurate.
· Provided administrative assistance to audiology clinicians in performing audiology testing, and interpretation, maintained Excel spreadsheets for tracking and monitoring of hearing aid sales and repairs.
· Administered Newborn Hearing Screening Exams.