Priscilla Baisa
Tempe,AZ
Summary
Dynamic and results-oriented professional with a proven track record at my previous jobs, adept in customer service and cash handling. Excelled in enhancing customer satisfaction and streamlining operations, achieving recognition for exceptional service. Demonstrates strong work ethic, integrity, and time management skills, contributing significantly to team and business success.
Overview
3
3
years of professional experience
Work History
Cashier/Server Assistant
Yogis Grill
05.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Worked with floor team and managers to meet wide range of customer needs.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
In-Store Sales Representative
High Quality Water & Air
12.2023 - 05.2024
- Handled customer inquiries and resolved issues promptly, demonstrating excellent problem-solving skills and professionalism.
- Assisted in the training of new team members, sharing best practices for in-store sales success.
- Supported store management in implementing visual merchandising strategies that attracted interest from potential customers.
- Maintained an organized and visually appealing sales floor, contributing to an inviting atmosphere for shoppers.
- Collaborated efficiently with other departments within the organization when necessary, resulting in a more cohesive retail environment.
- Achieved store sales goals through effective upselling and cross-selling techniques.
- Increased sales by consistently engaging with customers and providing exceptional product knowledge.
- Built strong relationships with customers, leading to increased repeat business and a positive store reputation.
- Adapted communication style based on individual customer preferences, ensuring a personalized and enjoyable shopping experience for each visitor.
- Effectively managed time between various tasks including assisting multiple customers simultaneously while maintaining accuracy throughout transactions.
- Established rapport with clients quickly by understanding their unique needs, leading to higher overall client satisfaction rates.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Crew Member
Sparky's Old Town Creamery
02.2022 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Crew Member
McDonald's
05.2021 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
Bachelor of Arts - Painting & Drawing; Minor in Design Studies
Arizona State University
Tempe05.2026
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Basic Math Competence
- Issue Resolution
Languages
Spanish
Professional Working
Timeline
Cashier/Server Assistant
Yogis Grill
05.2024 - 09.2024
In-Store Sales Representative
High Quality Water & Air
12.2023 - 05.2024
Crew Member
Sparky's Old Town Creamery
02.2022 - 12.2023
Crew Member
McDonald's
05.2021 - 09.2021
Bachelor of Arts - Painting & Drawing; Minor in Design Studies
Arizona State University
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