PROFESSIONAL QUALIFICATION
Experienced and self-motivated HR Professional with over 20 years of experience, capable of
coordinating HR services to ensure conveyance of high quality, consistent results. Strong
understanding of employment laws and regulations across Americas Region which includes countries
like, US, Canada, Mexico, Peru, Brazil, Argentina & Colombia. With high level of flexibility and
adaptability able to influence & guide management on all workforce related matters.
Overview
22
22
years of professional experience
3
3
Language
11
11
years of post-secondary education
Work History
Global Onboarding Team Lead
LRQA
05.2023 - Current
Direct Report: 05 Employees Over 300 hires per year across 150 countries.
Developed and implemented an Onboarding (SOP) process that reduced the new Hire ramp- up by 30% within the first year and minimized technical issues during Onboarding.
Onboard new employees and manage immigration documents, taxes and benefits packages.
Improved communication with hiring manager and New Hire resulting reducing to 0% on complaints and escalation problems.
Monitor onboarding process and provide ongoing support, resulting in 100% of New Hire satisfaction within 8 months.
Handle all incoming Hiring Manager requests, timely and effective problem solving, ensuring customer satisfaction.
Human Resources Sr. Advisor
AMERICAS
10.2018 - 05.2023
Direct Report: 02 employees
Establish strong partnerships with functional and business leaders to develop and execute long and short-term HR strategies that directly support the business
Assist Management in conflict resolution
Process complaints regarding sexual Harassment, discrimination, or other instances of workplace harassment and run investigations and disciplinary actions
Coach employees and managers throughout the Americas Region (US, Canada, Mexico, Chile
Brazil, Peru, Argentina, Colombia and more) on career development, communication techniques, and all areas of HR including relocation, immigration, STD, LTD, On/Off boarding
WC & Reward
Execute corporate procedures to ensure key activities are compliant with all country’s employment laws and regulations (e.g
FMLA, FLSA, ADA, EEO, I-9 and etc) Management of immigration process & relocation across countries, which includes, H1B
L1A/B, TN, work permit, and Green Card application for the US.
Collaborated with cross-functional teams to develop comprehensive workforce planning strategies, addressing staffing needs and skill gaps within the organization.
Conducted thorough investigations into workplace complaints, resulting in improved working conditions and employee relations.
Provided guidance on legal compliance matters related to employment practices, mitigating risk for the organization.
Served as a trusted advisor to both employees and management, fostering professional relationships and contributing to overall organizational success.
Human Resources Sr. Advisor LATAM
LRQA do Brasil
03.2011 - 09.2018
Direct Report: 01 employees
Position as internal Advisor, proposing solutions and development of projects aligned with the company’s strategic planning
Guidance to managers and employees, while maintaining confidentiality to improve the working environment and relations, as well as taking into consideration the standards of good governance for all America countries
Focal point of harassment investigation, conducting interviews and reporting to the committee
Trainer of harassment through Latin America countries
EEO certified
Administration of variable compensation and calculation of the bonus program up to management level
Support HRBPs on various strategic projects, by gathering data, providing country guidance and implementing action plans
Act as the company representative on labor court and Union negotiation
Development and implementation of retention bonus programs
Participate and conduct Recruitment process to all levels
Delivery & development of various training which includes Insight Discovery, Harassment and compliance subjects
Creation of individual development programs, contributing to measurable action, enabling the monitoring of the high performance of employees.
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Human Resources Supervisor
CGGVeritas, Oil & Gas Services
07.2008 - 12.2010
Direct Report: 04 employees, 01 intern
Creation and development of local policies and adequacy, handbooks to local legislation,
retention bonus program and market analysis of best practices for each business line of
services
Establishment and organization of the “Town Hall” (Quarterly meeting on company news
and disclosure of general and HR results)
Presentation of the 360º evaluation results, coordination of meetings with managers and
employees and assistance in the preparation of development/action plans
Establishment and organization of the end of year party, birthday celebrant of the month
and other commemorative dates
Monitoring environment surveys, disseminating the results and setting up focus groups to
map in detail points to be developed, in addition to leading the group to develop the
action plan
Development and implementation of semi-annual internal client satisfaction
surveys
Implementation of the termination interview process and developing the company’s
annual report
Development of the project to unify benefits from companies acquired by merger to
minimize labor risks
Development and implementation of a local expatriate program, involving definition of
local payroll set up, expat handbook, preparation of proposals, visa processes, relocation,
apartment rental, a tour of the city, Portuguese classes, necessary documents school for
children, among others
Administration and conduction of the Trainee program which also includes development
of policies, compensation, and development program
Implementation of “proactive recruitment” to increase the database, reduce the
utilization of headhunters and extract valuable information from the market best
practices
Policy development, review of a benefits package aimed at cost reduction and increasing
quality, implementation of new perks such as, shiatsu, workplace exercise, pension plan,
employee assistance program, travel insurance, educational and language assistance
Unification of life insurance
Creation of a benefits manual/summary and policies
Development of recruitment policies, application of group dynamics, and Competency
interviews, coordination of the CV
Senior Specialist
Chevron, Oil
07.2007 - 07.2008
Proposal letters and vacancy reports
Total Compensation Design and team leadership of the compensation project for the Americas, which includes the development and implementation of wage structures, raising policies, job descriptions, salary surveys and finally, salary recommendations
Analysis of market trends through formal surveys (Towers Watson and other consultants), in addition to reports developed through the recruitment process
Salary recommendations for promotions and new employees
Coordinate the salary review process to include executive and employee bonuses and off-cycle reviews
Compensation includes advising on pay rates, employee market increases, union increases, counter offers and participating in local salary surveys
Coordination of customized surveys
Development and implementation of the salaries and positions program, career plans and wage structure based on Skills Management.
Managed various compensation projects such as salary structure development, incentive plan design, and executive compensation analysis.
Administered annual merit increase process by working closely with department heads to determine appropriate adjustments based on individual performance evaluations.
Analyzed data from internal sources and external benchmarks to continually assess the effectiveness of current compensation strategies.
Evaluated job positions within the organization to ensure consistent and equitable pay structures across all departments.
Researched most current job trends and made recommendations to management regarding salary compensation.
Senior Specialist
DENTSPLY
02.2006 - 06.2007
In Compensation, Benefits, and Recruiting
Developed comprehensive job descriptions to accurately reflect roles, responsibilities, and necessary skills for successful performance in each position.
Administered annual merit increase process by working closely with department heads to determine appropriate adjustments based on individual performance evaluations.
Conducted annual salary reviews to maintain competitiveness in the market and retain top performers within the organization.
Evaluated job positions within the organization to ensure consistent and equitable pay structures across all departments.
Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
Promptly corresponded with applicants and coordinated and conducted interviews.
Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
Streamlined benefits administration processes for increased efficiency and reduced errors.
Educated employees on available benefits options through informative presentations, one-on-one consultations, and written communications.
Human Resources Analyst
ORANGE
02.2003 - 01.2006
Enhanced organizational efficiency by streamlining HR processes and procedures.
Implemented effective succession planning strategies to prepare future leaders within the organization.
Collaborated with HR to maintain up-to-date employee records, facilitating accurate paycheck calculations.
Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Organized new employee orientation schedules for new hires.
Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
Education
Postgraduate - Business Management, Personnel Management
Getúlio Vargas Foundation
Brazil
2006.01 - 2007.06
Bachelors - Human Resources Interrupted
Estácio de Sá University
01.2005 - 12.2006
Bachelors - Business Administration
Gama Filho University
01.2000 - 12.2003
Bachelors - Psychology
Veiga de Almeida University
Brazil
01.2012 - 12.2015
Skills
Attention to detail
Customer focus
Coaching and mentoring
Problem-solving
Teamwork and collaboration
Team supervision
Staff training
Work Planning and Prioritization
Analytical thinking
Conflict resolution
Giving constructive feedback
Overseeing daily activities
Onboarding and orientation
SMART goals
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Certification
Insight discovery - 2023
RPC - Internal employee Investigations
SBC - Coaching Certification
Timeline
Global Onboarding Team Lead
LRQA
05.2023 - Current
Human Resources Sr. Advisor
AMERICAS
10.2018 - 05.2023
Bachelors - Psychology
Veiga de Almeida University
01.2012 - 12.2015
Human Resources Sr. Advisor LATAM
LRQA do Brasil
03.2011 - 09.2018
Human Resources Supervisor
CGGVeritas, Oil & Gas Services
07.2008 - 12.2010
Senior Specialist
Chevron, Oil
07.2007 - 07.2008
Senior Specialist
DENTSPLY
02.2006 - 06.2007
Postgraduate - Business Management, Personnel Management