Experienced professional in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, consistently focused on achieving efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.
Hi, I’m
Priscilla Barraza
Peoria,US
Summary
Overview
10
years of professional experience
1
Certification
Work History
District 150 Peoria Public Schools
School Bus Driver
10.2023 - Current
Job overview
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Obeyed federal, Illinois and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
Dignity Health
Administration
06.2016 - 09.2018
Job overview
- Oversaw human resources functions including recruitment, onboarding, benefits administration, and employee relations.
- Streamlined bilingual program administration by coordinating schedules, resources, and personnel effectively.
- Performed data administration duties for databases.
- Supervised daily planning, coordination and administration for division operations.
- Partnered with external vendors to manage all aspects of outsourced HR functions such as payroll administration and benefits administration.
- Streamlined contract administration processes by implementing new software tools and procedures.
- Streamlined workflow processes, resulting in more efficient treatment administration for patients.
Dignity Health
Patient Registration
11.2014 - 06.2016
Job overview
- Increased clean claim rates through meticulous auditing of patient registration data and insurance eligibility verification.
- Reduced errors in patient registration by implementing a thorough double-check system before finalizing documentation.
- Led a team of patient registration staff, ensuring consistent quality service and adherence to hospital protocols.
- Streamlined patient registration process by verifying insurance information, collecting copayments, and updating demographic data as needed.
- Promoted a positive work environment through active collaboration with colleagues on problem-solving initiatives related to patient registration processes.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Education
InterCoast CollageSacramento, California
Medical Assistant and Billing
07.2010
University Overview
St Hope Sac High SchoolSacramento, California
High School Diploma
05.2008
University Overview
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe Driving Practices
- Strong Organization
- Task Delegation
- Document Management
- Critical Thinking
- Problem Resolution
- Complaint Handling
- Follow-up skills
- Conflict Resolution
Certification
- BLS
- FEMA
- HCC
- CDL
Timeline
School Bus Driver
District 150 Peoria Public Schools
10.2023 - Current
Administration
Dignity Health
06.2016 - 09.2018
Patient Registration
Dignity Health
11.2014 - 06.2016
- BLS
- FEMA
- HCC
- CDL
InterCoast Collage
Medical Assistant and Billing
St Hope Sac High School
High School Diploma
Accomplishments
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Trained and mentored new staff on proper procedures, service standards and compliance.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsPersonal development programsFlexible work hoursQuote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Languages
Spanish
Limited Working
Interests
Cooking, Marvel Comics, Dancing, and hanging out side in the hammock
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