Hi, I’m
Priscilla Bartlett
Kansas City,Missouri
Summary
Dynamic Property Manager managing multi-family complexes exceeding 200 units. Proven expertise in coordinating maintenance operations and navigating low-income housing regulations for prospective tenants. Skilled in overseeing staff and maintenance teams, serving as an effective liaison between residents and board members. Demonstrated success in minimizing delinquency rates and maintaining profitability through strong resident relations and cost control strategies.
Overview
14
years of professional experience
Work History
Signature Property ManagementLenexa, Kansas
Multi-Site Regional Manager
02.2024 - Current
Job overview
- Regional Property Manager-Oversee 10 properties comprising a total of 1,300 homes, condominiums ensuring efficient operations and high resident satisfaction.
- Recruitment and Training- Recruit, train, and onboard property managers as needed to maintain a skilled and effective team.
- HOA Engagement- Attend monthly HOA meetings to provide guidance and support to HOA staff, fostering collaboration and community development.
- Performance Review- Analyze and review monthly reports from individual districts, focusing on sales figures and key performance metrics.
- Reporting- Produce comprehensive, accurate, and timely reports on project activities to inform stakeholders and drive decision-making.
- Revenue Optimization- Maximize branch revenue by streamlining daily operations and implementing efficiency improvements.
- Policy Compliance- Ensure all properties operate in compliance with corporate policies and procedures, maintaining high standards of governance.
- Site Management Support- Step in to fill the role of site managers during their absence, ensuring continuity of operations and service.
- Budget Management- Create, monitor, and manage annual operating and capital budgets for each property, reviewing and approving expenditures as necessary.
- Audits and Inspections- Conduct regular audits and property inspections to ensure compliance with regulations and property standards.
- Customer Service Excellence- Provide outstanding customer service for all properties within the assigned portfolio, addressing resident inquiries and concerns promptly.
- Delinquency Management- Maintain delinquency rates at a minimum within the assigned portfolio through proactive management strategies.
- Problem Solving- Proactively identify and resolve issues with minimal supervision, demonstrating initiative in diverse and challenging circumstances.
- Conflict Resolution- Address and resolve management, maintenance, and resident disputes effectively, fostering a harmonious community environment.
- Budgeting and Reporting- Plan, manage, and prepare budgeting reports for each property to support financial accountability.
- Project Bidding- Solicit and evaluate bids for various projects, ensuring cost-effective solutions for property improvements.
- HOA Dues Collection- Manage the collection of all HOA dues, ensuring timely payments and accurate record-keeping.
- Maintenance Oversight- Oversee all maintenance repairs, ensuring timely resolution and quality workmanship.
- Vendor Relations- Manage vendor relationships, serving as the primary point of contact for all service providers.
- Homeowner Relations- Resolve issues and disputes between homeowners and the HOA committee, facilitating effective communication and resolution.
- Violation Management- Serve and manage violations, ensuring compliance with community rules and regulations.
UHY AdvisorsKansas City, Missouri
Dual Office Manager
06.2022 - 02.2024
Job overview
- Developed and implemented office policies and procedures.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored inventory levels and placed orders when needed.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Responded to customer inquiries via phone or email in a professional manner.
- Recruited and trained new employees to meet job requirements.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Administered payroll and maintained proper documentation of employee personnel.
- Provided training to new hires on office policies and procedures.
- Provided administrative support to management team including preparing reports and presentations.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Assisted in developing budgets for departmental expenses.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Delegated work to staff, setting priorities and goals.
- Maintained confidential records relating to personnel matters.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
United States Navy, USNNaples, Italy
Management Specialist
03.2020 - 04.2022
Job overview
- Served as liaison between certain departments to implement new improvement plans and changes
- Identified needs of customers promptly and efficiently
- Defined appropriate metrics and measurements to drive results
- Manged all billing and invoices
- Led group of 34 leasing consultants to provide housing recommendations to U.S
- Military and Civilian service members
- Compiled, computed and verified data to resolve Military and Italian housing issues and streamlined repair efficiency
- Integrated customer-centric advertising workflow methodology toward ad delivery initiative and drove profitability through cost-reducing strategies
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Facilitated meetings between various departments to discuss project progress and brainstorm new ideas.
Hoban ManagementEl Cajon, CA
Property Manager
11.2013 - 07.2016
Job overview
- Managed 150+ Units- Successfully maintained high tenant occupancy rates through proactive marketing strategies and effective showing of available units.
- Lease Administration- Oversaw all aspects of lease administration for residential tenants, including rent collection, enforcement of lease terms, coordination of legal actions, and maintenance of comprehensive tenant and property files (both electronic and hardcopy).
- Operations Oversight- Responsible for daily operations of the apartment complex, focusing on tenant relations and building maintenance to ensure a high-quality living environment.
- Marketing and Market Analysis- Directed the marketing efforts for vacant units while conducting thorough market analysis to optimize pricing and occupancy strategies.
- Property Inspections- Regularly inspected properties to identify maintenance needs and deficiencies, scheduling timely repairs to uphold property standards.
- Bid Solicitation and Analysis- Solicited and evaluated bids for repairs, renovations, and general maintenance, ensuring cost-effective solutions.
- Application Review- Reviewed completed applications, assessing household information against file history and program regulations to ensure compliance.
- Budget Oversight- Managed the budgeting process for assigned properties, ensuring financial targets were met and expenditures were controlled.
- Documentation Management- Updated and maintained rental agreements and related documents, ensuring accuracy and compliance.
- Payment Processing- Collected payments and processed credit card transactions, enhancing payment efficiency and tracking.
Neri PropertiesSan Diego, CA
Property Manager
01.2011 - 11.2013
Job overview
- showing apartments, certifying potential residents and maintaining a high percentage of occupancy
- Ensured that new residents were properly moved into apartments including completing move-in inspections, signing lease agreements, and all necessary forms before turning over keys
- Coordinated property maintenance and upkeep, property safety and security, vendor management, personnel supervision, project management, event coordination, and other tasks to ensure effective operations of assigned properties
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Introduced prospective tenants to types of units available and performed tours of premises
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Handled resident complaints and expedited maintenance requests
- Collected monthly assessments, rental fees, deposits and payments.
Education
Monte Vista High School
High School Diploma
01.2003
Skills
- Yardi
- Rent Manager
- SaleForce
- Appfolio program
- Customer service
- Budgeting skills
- Vendor relations
- Knowledge of tenant and employment laws
- Conflict resolution
- Event coordination
- EMH
- Inspection
- Legal
- Market analysis
- Record keeping
- Safety
- Spanish speaker
- Supervision
- Data management
- Reliable and trustworthy
- Organizational skills
- Team building
- Deposit preparation
- Opening and closing procedures
- Invoicing and billing
- Vendor relationships
- Transaction management
- Multitasking
- Problem resolution
- On-site program
- Leadership
- Communication
Timeline
Multi-Site Regional Manager
Signature Property Management
02.2024 - Current
Dual Office Manager
UHY Advisors
06.2022 - 02.2024
Management Specialist
United States Navy, USN
03.2020 - 04.2022
Property Manager
Hoban Management
11.2013 - 07.2016
Property Manager
Neri Properties
01.2011 - 11.2013
Monte Vista High School
High School Diploma
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