PRISCILLA BENAVENTE
San Antonio,TX
Summary
Dynamic customer service professional with extensive experience at Progressive Insurance, excelling in customer relations and complaint handling. Proven ability to enhance customer satisfaction through effective communication and quality assurance. Skilled in policy knowledge and data entry, consistently achieving performance goals while maintaining a positive and proactive approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Texas Phone Resolution Team
Progressive Insurance
San Antonio, Texas
01.2025 - Current
- Managed phone call queues to ensure efficient customer service.
- Assisted customers with inquiries and provided accurate information.
- Documented customer interactions and feedback for future reference.
- Resolved conflicts by actively listening and addressing customer concerns.
- Maintained a positive attitude while handling high call volumes.
- Communicated with clients to gather necessary documentation for claims processing.
- Documented claim details in accordance with regulatory requirements and standards.
- Provided customer support by answering inquiries regarding claims status and procedures.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
Blended Specialist
Progressive Insurance
San Antonio, TX
02.2024 - 01.2025
- Greeted customers and provided exceptional customer service.
- Assisted customers with coverage selections and assisted with existing quotes.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of guidelines and state specifics.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Worked with fellow sales team members to achieve group targets.
Customer Service Representative
Progressive Insurance
San Antonio, TX
05.2023 - 02.2024
- Greeted customers and answered inquiries in a professional manner.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Processed payments via check or credit card transactions.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of guidelines and state specifics.
- Managed incoming calls from customers seeking assistance with their policies.
- Resolved customer concerns with friendly and knowledgeable service.
- Uphold strict standards for quality and performance.
Sales Coordinator
Elite Water Systems
San Antonio, TX
09.2016 - 05.2023
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Conducted market research to identify potential customers for sales campaigns.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Assisted with budgeting, forecasting and tracking of sales performance against goals.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Maintained an up-to-date database of prospective clients and their contact information.
- Created pricing strategies in line with company objectives while taking into account competitive pricing strategies.
- Generated leads through cold calling, networking, referrals and other methods.
- Performed follow-up calls with customers after each sale was completed.
- Resolved customer complaints regarding sales and service.
Office Administrator
Law Office Of Pascual Madrigal
San Antonio, TX
06.2015 - 08.2016
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Processed invoices on a timely basis according to established procedures.
- Provided assistance with the planning of events such as staff meetings or conferences.
Leasing Manager
Fox Plaza Shopping Center
El Paso, TX
02.2010 - 09.2014
- Conducted market research to identify potential tenants and rental rates.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Facilitated communication between tenants and landlord or property management company.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Performed regular site visits to check on conditions of the premises.
- Developed strategies to increase occupancy levels through effective marketing campaigns.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Maintained accurate financial records related to rental income and security deposits.
Education
GED -
Restore Education
San Antonio, TXSkills
- Business reporting
- Supply Management
- Customer Relations
- Resource Allocation
- Quality Assurance
- Customer follow-up
- Auto insurance
- Policy Knowledge
- Policy writing
- Quotes and sales
- Licensed Insurance Agent
- Administrative Support
- Strategic partnership development
- Organizational Systems
- Excellent Communication
- Lift more then 50 pounds
- Product Upselling
- Data Entry
- Complaint Handling
- Coverage determination
Certification
Licensed Agent in over 30 states
Accomplishments
• Achieved Top 40 Blended Specialist in the company multiple times
• Achieved Elite and Top Performer multiple times
Achieved MVP 2025 Progressive
• Achieved Elite and Top Performer multiple times
Achieved MVP 2025 Progressive
Languages
English and Spanish
Activities
Joined Celebration Crew in Blended Dept
Timeline
Texas Phone Resolution Team
Progressive Insurance
01.2025 - Current
Blended Specialist
Progressive Insurance
02.2024 - 01.2025
Customer Service Representative
Progressive Insurance
05.2023 - 02.2024
Sales Coordinator
Elite Water Systems
09.2016 - 05.2023
Office Administrator
Law Office Of Pascual Madrigal
06.2015 - 08.2016
Leasing Manager
Fox Plaza Shopping Center
02.2010 - 09.2014
GED -
Restore Education