Priscilla Bishop
Covington,Georgia
Summary
Highly organized and client-focused professional with 7 years of experience in office administration and customer service. Proven ability to manage branch operations, provide exceptional client support, and ensure compliance with company policies and financial regulations. Adept at multitasking, maintaining confidentiality, and fostering strong relationships with clients and colleagues to enhance office efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Advisor II
Concentrix
02.2023 - Current
- Gather customer/product information and determine the issue by analyzing the symptoms
- Remotely diagnose and resolve wireless technical issues involving connectivity, email, application downloads, and more
- Research available resources, including corporate database systems
- Complete required mandatory training to stay current with information, changes, and updates
- Multitask between customer calls, live chats, and email requests while logging customer notes
- Successfully empathize with customers, making them the primary focus and tailoring my communication to each customer
Assistant Store Manager
TitleMax
08.2022 - 02.2023
- Provide support, coaching, and development to customer service representatives
- Delivered outstanding customer support during all stages of the loan and pawn processes.
- Assist in customer account management by accepting payments, monitoring, and managing customer appointments
- Leveraged business-to-business partnership opportunities to meet company-set performance standards.
- Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition
- Maintain customer information in the Point-of-Sale system with accuracy and integrity
- Utilize strong interpersonal skills to communicate and interact with customers and team members at all levels
- Help ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations
Assistant Manager
Foot Locker
02.2022 - 08.2022
- Engage in problem solving to support continuous improvement
- Maintains positive and respectful attitude while working independently and in a team environment
- Overseen work and performance of employee team.
- Developed schedules, participated in team meetings, and aligned with company goals.
Education
B.A. - Business Administration
Post University
01.2025
H.S. Diploma - undefined
Tift County High School
05.2017
Skills
- Analytical thinking
- Time management
- Written communication
- Critical thinking
- Relationship building
- Problem-solving
Timeline
Advisor II
Concentrix
02.2023 - Current
Assistant Store Manager
TitleMax
08.2022 - 02.2023
Assistant Manager
Foot Locker
02.2022 - 08.2022
B.A. - Business Administration
Post University
H.S. Diploma - undefined
Tift County High School
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