Welcoming Treatment Coordinator with talent for managing patient relations and ensuring patient comfort with treatment plan and financial arrangements. Dedicated to establishing effective relationships with patients and staff members. Experience working in a fast-paced environment, where having great communication skills and strong interpersonal abilities was imperative. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Treatment Coordinator, Insurance & Collections
Johnson & Collins Orthodontics
07.2007 - 06.2024
Treatment Coordinator included introducing patients to the practice along with taking full records, explained treatment plans and discuss treatment cost.
Used sales tactics and patient relationship building techniques to reach monthly, quarterly and annual quota goals. Achieved & exceeded same day starts.
Create and email treatment plan letters to their dentist and patients.
Billing specialist included setting up payment plans, importing payments and running financial reports.
Insurance assistant included verifying insurance online and through customer service, submitted benefits into charts and also processed payments.
Collections included running past due collection reports for patient and insurances.
Negotiated with account holders to devise repayment plans and minimize collections receivables.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Front desk duties included answering approximately 30 or more incoming calls, scheduling appointments, checking patients in and out and greeting patients to our office.
In charge of ordering office supplies for all the dental offices.
OSHA and marketing leader which includes deliveries to offices, setting up staff lunches and working the offices social media pages.
Practice Manager
Larry Tadlock Orthodontics
05.1998 - 07.2007
Recruited, hired and developed office teams to offer best-in-class patient care.
Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
Provided support to entire staff which helped improve process flow and boosted efficiency.