Summary
Overview
Work History
Education
Skills
Occupational Licenses Certificates And Training
Hobbies and Interests
Timeline
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PRISCILLA BRISCOE

Fort Worth,TX

Summary

Welcoming Treatment Coordinator with talent for managing patient relations and ensuring patient comfort with treatment plan and financial arrangements. Dedicated to establishing effective relationships with patients and staff members. Experience working in a fast-paced environment, where having great communication skills and strong interpersonal abilities was imperative. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Treatment Coordinator, Insurance & Collections

Johnson & Collins Orthodontics
07.2007 - 06.2024
  • Treatment Coordinator included introducing patients to the practice along with taking full records, explained treatment plans and discuss treatment cost.
  • Used sales tactics and patient relationship building techniques to reach monthly, quarterly and annual quota goals. Achieved & exceeded same day starts.
  • Create and email treatment plan letters to their dentist and patients.
  • Billing specialist included setting up payment plans, importing payments and running financial reports.
  • Insurance assistant included verifying insurance online and through customer service, submitted benefits into charts and also processed payments.
  • Collections included running past due collection reports for patient and insurances.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Front desk duties included answering approximately 30 or more incoming calls, scheduling appointments, checking patients in and out and greeting patients to our office.
  • In charge of ordering office supplies for all the dental offices.
  • OSHA and marketing leader which includes deliveries to offices, setting up staff lunches and working the offices social media pages.

Practice Manager

Larry Tadlock Orthodontics
05.1998 - 07.2007
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Provided support to entire staff which helped improve process flow and boosted efficiency.
  • Assistant duties, wire changes, impressions, bonding, banding, indirect bonding, CVS impressions, records, photos, x-rays, trace CEPH, lab tech, trimmed study models, made lower lingual arches, Expanders, Hawley retainers and indirect bonding trays.

Orthodontic Assistant (Ortho Assistant)

Rick Herrmann Orthodontics
01.1996 - 05.1998
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Assisted orthodontist by handing appropriate tools and supplies needed for procedures.
  • Dental lab technician.

Orthodontic Assistant (Ortho Assistant)

Robert Gallagher Orthodontics
09.1994 - 01.1996
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces, changing wires and impressions.
  • Poured and shaped molds from impressions and trimmed molds in grinder.

Education

Associate's Degree - Business Administration

Tarrant County College
Hurst, TX
1993

College - Business Administration

Weatherford College
Weatherford, TX
1991

Skills

  • 30 years of orthodontic experience
  • Treatment coordinator
  • Sales strategies
  • Receivables processing expertise
  • Verification of insurance benefits
  • Data-driven financial reporting
  • Financial processing
  • Designing payment arrangements
  • Strategic marketing
  • Social media strategy
  • Supply ordering
  • Telephone communication
  • Efficient appointment management
  • Proficient in Microsoft Outlook, Excel, Greyfinch, Dolphin management, Orthobanc & Orthotrac

Occupational Licenses Certificates And Training

  • Registered Dental Assistant, Texas State Board of Dental Examiners
  • CPR, American Red Cross

Hobbies and Interests

  • Reading
  • Spending time with friends and family
  • Exercising


Timeline

Treatment Coordinator, Insurance & Collections

Johnson & Collins Orthodontics
07.2007 - 06.2024

Practice Manager

Larry Tadlock Orthodontics
05.1998 - 07.2007

Orthodontic Assistant (Ortho Assistant)

Rick Herrmann Orthodontics
01.1996 - 05.1998

Orthodontic Assistant (Ortho Assistant)

Robert Gallagher Orthodontics
09.1994 - 01.1996

Associate's Degree - Business Administration

Tarrant County College

College - Business Administration

Weatherford College