Priscilla Burau
I have over 24 years in retail and I am looking to secure a part time position in an engaged and customer focused environment.
Cashier/ Guest Advocate with flexible availability.
Seasoned employee and labor relations professional with deep experience in collective bargaining, grievance resolution, and contract administration. Trusted for clear communication, policy
Experienced store and employee relations leader with 24 years in retail operations, labor relations, compliance, and team development. Known for resolving workplace issues, coaching managers, and protecting customer satisfaction. Trusted for clear and proficient communication skills.
Results-driven retail manager with a strong record in store operations, customer service, and staff training. Skilled in building positive teams, improving processes, and maintaining safe, compliant workplaces. Proven ability to support sales goals, handle concerns quickly, and keep daily operations running smoothly.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Experienced with labor relations management, including negotiating contracts and resolving disputes. Utilizes strategic negotiation skills to build cooperative relationships and ensure fair outcomes. Track record of effective conflict resolution and fostering positive workplace environments.
Adept at training managers to improve employee relations, increase understanding of legal requirements and effectively motivate employees and strengthen relationships at all levels. Articulate, inspiring and hands-on leader with strengths in program management, process improvement and data analytics. Forward-thinking, results-driven and focused on facilitating relationships and collaboration between diverse employees and departments in order to accomplish common goals.
Work History
Store Manager; Employee & Labor Relations Manager
25 Years 1 Month- Store manager: 2 1/2 years
- Resolved customer concerns promptly, protecting satisfaction and store reputation.
- Trained associates on register processes, customer service, and operational routines.
- Managed daily operations to ensure smooth functioning of the store, maintained a clean, safe environment for customers and employees.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Employee/Labor relations manager : 22 years
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate.
- Led labor relations strategy supporting collective bargaining, grievance resolution, and contract administration.
- Advised managers on union contract interpretation, employee relations issues, and disciplinary actions.
- Negotiated with union representatives to resolve disputes and maintain operational continuity.
- Coordinated arbitration preparation, case documentation, and witness support for labor disputes.
- Partnered with HR leaders to address investigations, corrective actions, and workplace concerns.
- Developed managerial guidance for labor practices, communication standards, and labor contract compliance.