Priscilla Carrillo

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Assist with rent collection and delinquency management, following up with tenants on overdue payments and implementing appropriate procedures as necessary.
• Coordinating with vendors, suppliers, and service providers to obtain competitive bids and ensure quality services are delivered.
• Maintain a proper inventory of supplies and tools sufficient for providing service and maintaining the property, both in the administrative office as well as the maintenance department.

• Interviewed loan applicants to obtain personal and financial data to assist in completing applications.

• Communicated with customers daily to request information and complete paperwork.

• Worked with Loan Officer to create application profile in system and review key information at various stages within process.

• Liaised with clients to guide through loan closing process and skillfully handle any concerns.

• Verified credit histories, personal references and employment backgrounds for each applicant.

• Assembled important paperwork and disclosures for borrower.

• Working and building new/ strong connections with realtors

• Create Newsletters and Social Media posts (Facebook, Instagram, LinkedIn

• Assist the lead agent by showing homes to buyer clients that meet their needs and budgets that results in more sales

• Receiving incoming leads and following up.

• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Showed apartments to potential tenants and answered questions regarding community.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Oversee all lease violations, pest control log, tow log & courtesy officer logs

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Maintained inventory of office supplies and placed orders.