Mariella De Fiore
Ozone Park
Summary
Results-oriented professional with a strong background in diverse experiences and education. Excels in challenging environments and seeks opportunities for professional growth and advancement.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
10
10
years of professional experience
Work History
Sales Associate/ Cashier
The Plaza Hotel
New York, NY
10.2023 - 10.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handle global shipping
- Use ship rush
Home Attendant
Edison Home Health
Brooklyn, NY
02.2023 - 07.2023
- Housekeeping, such as vacuuming or doing laundry
- Cooking meals
- Grocery shopping
- Reporting to nurses about patient's health status
- Teaching patient self-care skills
Bank Teller
Capital One Bank N.A
Ridgewood, NY
09.2018 - 03.2020
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Assisted customers in account inquiries, providing timely solutions and enhancing overall satisfaction.
- Maintained cash drawer integrity through diligent balancing and reconciliation procedures.
- Trained new tellers on operational protocols and customer service best practices, fostering a collaborative environment.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Key Holder
Loft
Manhattan, NY
05.2017 - 08.2017
- Led team in achieving sales targets through effective merchandise presentation and customer engagement.
- Trained and mentored new staff on operational procedures, product knowledge, and customer service excellence.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise displays.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Sales Representative Team Leader
Macys
New York, NY
01.2016 - 03.2017
- Customer service skills to listen to the concerns of a customer and be able to address their needs
- Interpersonal skills to work with a wide variety of people each day, build relationships and network
- Maintained relationships with clients and key personnel within customers companies
- Conducted business reviews to ensure clients are satisfied
- Created webpages
- Responded to emails
- Send out invoices
- Conducted interviews
Cashier
Zara
Manhattan, NY
10.2015 - 12.2016
- Maintained visually appealing and effective displays for the entire store
- Balanced the needs of multiple customer's simultaneously in a fast-paced retail environment
- Replenished floor stock and processed shipments to ensure product availability for customers
- Operated a cash register
- Demonstrated that customers come first by serving them with a sense of urgency
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Kept current on market and product trends to effectively answer customer questions
Education
Math And Science -
LaGuardia Community College
Long Island City, NY01.2008
Skills
- Fast paced worker
- Excel
- PowerPoints
- Team Player
- Client Relations
- Sales Expertise
- Retail Sales Customer Service
- Adaptive Team Player
- Calm and Professional Under Pressure
- Customer service
- Money handling
- Cash register operation
- Sales expertise
Timeline
Sales Associate/ Cashier
The Plaza Hotel
10.2023 - 10.2025
Home Attendant
Edison Home Health
02.2023 - 07.2023
Bank Teller
Capital One Bank N.A
09.2018 - 03.2020
Key Holder
Loft
05.2017 - 08.2017
Sales Representative Team Leader
Macys
01.2016 - 03.2017
Cashier
Zara
10.2015 - 12.2016
Math And Science -
LaGuardia Community College