Priscilla Castanheira
Palm Coast,FL
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs
Overview
15
15
years of professional experience
Work History
Office Manager
Honest Heating & Air
08.2017 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Compared vendor prices and negotiated for optimal savings.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Maximized cash flow through optimal billing and collection processes.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Co-Manager
Wendys
05.2011 - 08.2017
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Managed inventory control, cash control and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Homeschool
Palm Coast, FL04.2011
Skills
- Team Leadership
- Relationship Building
- Workflow Optimization
- Handling Complaints
- Decision Making
- Multitasking and Organization
- Staff Scheduling
- Customer Service
- Office Management
- New Hire Orientation
- Accounts Payable and Receivable
- Payroll Administration
Timeline
Office Manager
Honest Heating & Air
08.2017 - Current
Co-Manager
Wendys
05.2011 - 08.2017
High School Diploma -
Homeschool