Priscilla Castellanos
Burlington,NJ
Summary
Insurance Claims and Financial Operations professional. Experienced in bodily injury and auto liability claims, claim investigation, liability determination, settlement negotiation, claim cost control. Proven ability to manage high-volume workloads, collaborate with internal and external stakeholders, resolve escalated issues and maintain regulatory compliance.
Overview
8
8
years of professional experience
Work History
Finance Analyst
Admiral Insurance
Moorestown, NJ
07.2024 - 05.2026
- Utilize advanced Microsoft Excel functions to analyze financial data and prepare detailed operational reports.
- Analyze accounts receivable aging reports to identify overdue accounts and reduce outstanding balances.
- Manage a portfolio of more than 150 accounts, monitoring delinquent balances and coordinating timely payment resolutions.
- Create payment arrangements with brokers and clients to prevent accounts from progressing to collections.
- Collaborate with internal departments to resolve billing discrepancies and improve payment accuracy.
- Prepare documentation for audits while ensuring compliance with company policies and financial procedures.
- Support process improvement initiatives that increase operational efficiency and reduce costs.
Bodily Injury/Auto Liability Adjuster
Geico
Marlton, New Jersey
09.2021 - 05.2024
- Managed high-volume caseload of bodily injury and auto liability claims, ensuring compliance with productivity, quality, and regulatory standards.
- Conducted thorough investigations of medical records, police reports, witness statements, and policy documentation to accurately determine liability and claim exposure.
- Evaluated liability, damages and claim exposure in accordance with state insurance laws and company guidelines.
- Negotiated settlements with attorneys, medical providers, and claimants, achieving resolutions that balanced fair outcomes with cost control.
- Maintained excellent customer service while handling sensitive situations with empathy and professionalism.
- Documented claim activity accurately and ensured compliance with regulatory requirements.
Patient Access Representative
Virtua
Willingboro, New Jersey
08.2018 - 05.2020
- Verified insurance eligibility and obtained authorizations, facilitating timely patient registration.
- Processed patient information accurately while maintaining HIPAA compliance.
- Collaborated with clinical staff to enhance patient flow and streamline registration processes.
- Addressed patient billing inquiries and resolved insurance-related concerns, improving patient satisfaction.
- Trained new employees on departmental procedures, software systems, and customer service standards.
Education
High School Diploma -
Camden County
Camden, NJLanguages
Spanish
Timeline
Finance Analyst
Admiral Insurance
07.2024 - 05.2026
Bodily Injury/Auto Liability Adjuster
Geico
09.2021 - 05.2024
Patient Access Representative
Virtua
08.2018 - 05.2020
High School Diploma -
Camden County