Priscilla Castrellon
Miami,FL
Summary
Dynamic and relationship-driven premium sales leader with a proven track record of generating millions in revenue and building genuine, lasting connections with high-net-worth clients and corporate executives. Combines consultative selling with white-glove service to deliver unforgettable experiences that inspire loyalty and repeat business. Skilled in managing multi-million-dollar portfolios, exceeding sales goals, and curating custom hospitality solutions for world-class events including the Formula 1 Miami Grand Prix, Miami Open, and Miami Dolphins.
Overview
5
5
years of professional experience
Work History
Senior Account Manager
Kaseya
Miami, FL
01.2025 - Current
- Manage 60 high-value client accounts, partnering with business owners and C-suite executives to support business growth through tailored go-to-market and sales strategies
- Generated $75K+ in new revenue within five months by applying consultative account management and strategic guidance aligned with client objectives
- Lead monthly executive sessions to review performance, secure renewals, and identify opportunities for long-term partnership expansion
Account Manager - Luxury Service
Miami Dolphins and Hard Rock Stadium
Miami, FL
02.2024 - 10.2024
- Managed a $15M premium portfolio for the Formula 1 Miami Grand Prix, Miami Dolphins, and Miami Open, building trusted partnerships with high-net-worth clients and C-suite executives
- Secured $6.1M in renewals and $300K+ in new sales for the 2024 Dolphins season through tailored solutions and relationship-driven account management
- Generated $400K+ in additional revenue by cross-selling luxury suites, hospitality packages, and exclusive experiences for events including Copa America and major concerts
- Delivered white-glove service for premium clients and executives, going beyond expectations with private dinners, tailored event invitations, and office meetups to strengthen relationships and uncover new opportunities
- Oversaw premium spaces during live events, collaborating with operations and sponsorship teams to ensure seamless execution and rapid resolution of high-priority needs
Account Manager - Club Membership Service
Miami Dolphins and Hard Rock Stadium
Miami, FL
06.2023 - 02.2024
- Managed a portfolio of 600+ clients, delivering high-touch service and balancing multiple projects while maintaining strong satisfaction and retention rates
- Achieved a 99.1% renewal rate for the 2023 season, securing $3.8M in renewals and $200K+ in premium upgrades by aligning solutions with client objectives
- Surpassed annual targets by fostering relationships that generated $150K+ in new revenue through referrals, strategic outreach, and consultative recommendations
- Strengthened partnerships by uncovering client goals and tailoring experiences that elevated overall engagement
- Mentored new team members and supported onboarding by sharing best practices, improving product knowledge and client service skills
- Created personalized monthly update videos via OneMob to maintain consistent executive communication, reinforce client loyalty, and uncover new revenue opportunities
Account Manager - Membership Service
Miami Dolphins and Hard Rock Stadium
Miami, FL
08.2021 - 06.2023
Sales Development Representative
Miami Dolphins and Hard Rock Stadium
Miami, FL
01.2021 - 08.2021
Education
Bachelor of Science - Marketing with a Concentration in Professional Sales
Louisiana State University
08.2020
Skills
- English
- Spanish
- Microsoft 365
- Adobe
- Microsoft Dynamics CRM
- Salesforce
- Client relationship management
- Consultative selling
Timeline
Senior Account Manager
Kaseya
01.2025 - Current
Account Manager - Luxury Service
Miami Dolphins and Hard Rock Stadium
02.2024 - 10.2024
Account Manager - Club Membership Service
Miami Dolphins and Hard Rock Stadium
06.2023 - 02.2024
Account Manager - Membership Service
Miami Dolphins and Hard Rock Stadium
08.2021 - 06.2023
Sales Development Representative
Miami Dolphins and Hard Rock Stadium
01.2021 - 08.2021
Bachelor of Science - Marketing with a Concentration in Professional Sales
Louisiana State University