Priscilla Chacon
Ranchos De Taos
Summary
Results-driven Store Manager with over 7 years of experience in retail operations. Known for optimizing inventory, training staff, and resolving customer issues effectively, driving sustained sales growth and high customer satisfaction.
Detail-oriented professional skilled in store operations and customer relations. Experienced in managing inventory and mentoring teams to enhance performance and service quality, ready to contribute to organizational success.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
18
18
years of professional experience
Work History
Store Manager
Speedway
04.2018 - 01.2026
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Developed schedules, coordinating staffing needs to align with peak business hours.
- Resolved customer complaints efficiently, maintaining high satisfaction levels within store operations.
- Assisted with hiring, training and mentoring new staff members.
- Analyzed sales data to identify trends, driving informed decision-making for inventory management.
Quality Auditor
La Sorpresa Bakery
06.2016 - 09.2018
- Conducted thorough quality inspections to ensure compliance with food safety standards.
- Developed and implemented quality control procedures to enhance product consistency.
- Trained staff on quality assurance protocols and best practices in food production.
- Analyzed product samples for defects, documenting findings for continuous improvement initiatives.
- Maintained accurate records of quality assessments, facilitating data-driven decision-making processes.
- Collaborated with production teams to resolve quality issues and optimize workflows.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Educated and oriented employees to improve compliance with quality control protocols.
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
Cook Specialist
La Sorpresa Bakery
07.2008 - 10.2017
- Developed and executed innovative pastry recipes to enhance product offerings.
- Trained and mentored junior cooks in baking techniques and kitchen safety protocols.
- Collaborated with team to streamline production processes, reducing waste and improving efficiency.
- Ensured high-quality standards for baked goods through consistent quality checks and adjustments.
- Led kitchen operations during peak hours, coordinating staff to ensure timely service delivery.
- Implemented new sanitation procedures resulting in improved food safety compliance ratings.
- Increased repeat business by consistently executing delicious meals that exceeded guest expectations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Cashier
La Sorpresa Bakery
06.2009 - 09.2017
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of work area.
- Handled cash, credit, and digital payments accurately.
- Collaborated with team members to enhance overall service quality.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts -
Unm
Taos, NMHigh School Diploma -
Bel Air High School
El Paso, TX05-2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Training and mentoring
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Store Manager
Speedway
04.2018 - 01.2026
Quality Auditor
La Sorpresa Bakery
06.2016 - 09.2018
Cashier
La Sorpresa Bakery
06.2009 - 09.2017
Cook Specialist
La Sorpresa Bakery
07.2008 - 10.2017
Associate of Arts -
Unm
High School Diploma -
Bel Air High School