Summary
Overview
Work History
Timeline
Generic

Priscilla Chairez

Customer Care Professional
Mesa,AZ

Summary

Motivated customer care professional with strong communication, problem-solving, and organizational skills, with the ability to adapt to changing situations and handle various customer-related challenges.

Overview

5
5
years of professional experience

Work History

Supervisor

Arcsmart Solutions
06.2022 - Current
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.


Customer Care Representative

Arcsmart Solutions
11.2018 - 06.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.
  • Resolved concerns with billing, products or services to help with retention and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Timeline

Supervisor

Arcsmart Solutions
06.2022 - Current

Customer Care Representative

Arcsmart Solutions
11.2018 - 06.2022

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