PRISCILLA CHAVEZ
Jacksonville,FL
Summary
Detail-oriented Administrative and Accounting Customer Support Specialist with over 5 years of experience in financial recordkeeping, payroll assistance, and multi-entity administrative management. Skilled at producing accurate reports, and maintaining compliance with organizational and client requirements. Adept at working with QuickBooks Online and Microsoft Office and other CRMs/TMS to streamline processes and ensure financial accuracy. Known for meticulous attention to detail, organizational excellence, and a commitment to delivering reliable, timely results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administration Specialist
Southside Transport Inc.
Jacksonville, FL
01.2021 - Current
- Maintain daily financial and operational records, including driver settlements, invoices, and funding submissions.
- Prepare weekly settlement reports, reconcile records, and track payment status for multiple entities.
- Assist with payroll-related documentation and updates to ensure accuracy and compliance.
- Support dispatch and logistics teams with shipment coordination, expense tracking, and discrepancy resolution.
- Produce and distribute daily operational and financial performance reports.
BDC Representative
Greenway Nissan
Jacksonville, FL
01.2019 - 01.2021
- Managed customer and sales records, ensuring data accuracy in CRM and internal systems.
- Tracked deposits, processed payments, and assisted in reconciling finance department records.
- Scheduled follow-ups, maintained detailed customer notes, and supported sales reporting.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Maintained a high volume of calls, with a minimum of 100 calls a day, in a fast-paced environment.
Receptionist
Greenway Nissan
Jacksonville, FL
01.2018 - 01.2019
- Processed customer down payments and created receipts, coordinating with finance for posting and reconciliation.
- Assisted the accounting department with inventory logs, daily financial reports, and document scanning for record retention.
- Maintained organized filing systems and ensured timely submission of reports.
Education
High School Diploma -
Central Florida Leadership Academy
01.2017
Some College (No Degree) - Business Administration
Florida State College of Jacksonville
Skills
- Data Entry
- Reconciliations
- Payroll Preparation
- Records Maintenance
- Financial Reporting
- Documentation Control
- Accrual Accounting
- Bilingual Communication
- Problem-Solving
- Deadline Management
- Multi-Entity File Management
- Multi-Entity Record Management
Languages
- English
- Spanish
Certification
- State of Florida Notary Public
Timeline
Administration Specialist
Southside Transport Inc.
01.2021 - Current
BDC Representative
Greenway Nissan
01.2019 - 01.2021
Receptionist
Greenway Nissan
01.2018 - 01.2019
High School Diploma -
Central Florida Leadership Academy
Some College (No Degree) - Business Administration
Florida State College of Jacksonville
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