Priscilla Conaway
Felton,PA
Summary
Highly skilled and enthusiastic administrative/operations professional, with more than 15 years of experience working in operations, billing, and administrative in patient-centric medical offices. Successfully oversee budgeting, team management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Care Management Coordinator
Eon Health, Inc
10.2022 - 05.2023
- Ensured patients receive their recommended follow-up care within an appropriate timeframe for increased patient adherence and optimal outcomes, who presented with an incidental finding.
- Completed daily call assignments by utilizing call scripts to communicate to patients and providers regarding their recommended upcoming and/or overdue follow-up.
- Answered inbound calls from patients and providers and address any questions and/or concerns.
- Returned calls for all voicemails received in a timely manner from patients and providers and address any questions and/or concerns.
- Documented all call communications and outcomes within Eon EPM.
Lead Clinical Administrator
Charlie Health, Inc
03.2021 - 08.2022
- Managed the growth, implementation and coordination of the Family Support groups & Programs
Training and onboarding of new Clinical Administrators, in one of our changing roles; the Young Adult Program - Lead Spruce(clinical communication platform) monitor, while overseeing administrative components to Spruce templates, mass communications, and news letters the Family Programming Team
Consistent Leadership in the following areas: - Young Adult Program: Provide guidance, support, and coordination of our morning groups, alongside our YA team. This includes: rotating roles, assigning groups appropriately to new clients, assisting case managers, first point of contact for facilitator observers, and development of the small orientation room for our observers. Outcomes Department: Managing operations of follow up phone calls to our former clients, distribution of our post discharge status of 3/6/9/12 mos surveys to clients, screening of address both Outcomes Spruce inboxes & calls and team email.
- Family Programming: Management of reminder notifications to the clients & families for all the weekly groups, a Part of implementation of the Qualtrics Registration survey for our parents & families to establish the new attendance tracking, for our Family Programs. Weekly Management of Qualtrics Registration survey metrics such as: attendance tracking, family reaching, & communication w/all the parents, for 8 of our family support groups, & programs.
- Continuously supporting Family Therapy Programming Director, as one of their main admin, for the parent groups, current & future
- Creating and lead online resource guide for ‘family resources', to our clinicians & case managers
Bilingual Scheduling Coordinator II
Kennedy Krieger Institute
09.2018 - 09.2020
- Scheduled/canceled/confirmed follow-up appointments for Outpatient clinics, for 8+ clinicians/providers
with EPIC system. - Ensured that complete and accurate information is entered into the scheduling and charge entry systems as required; may also be required to process patient registrations or patient referrals
including tracking and reporting through the SAM database. - Processed Care Center charge corrections/assist other Care Center staff in the processing of treatment plans, referrals and diagnosis of code problems.
- Prepared back to school/work verifications. Issue and track token distribution. Validate parking.
- Processed medical records as needed, which may include requesting Institute medical records, and
maintaining department's patient files. - Assisted with phones and front desk coverage for the Care Center.
- Processed department batching and billing items per patient accounting procedures.
- Operated all systems of the Care Center in an efficient and productive manner.
ER Unit Secretary
FLORIDA HOSPITAL & MEDSTAR
01.2011 - 10.2013
- Provided administrative support on the patient-centered care unit. Facilitated communication and contributes to patient care.
Assisted with the admission process, verifying selected demographic information. - Assisted as a receptionist for visitors and serves as a central contact for telephone
Placed calls and distribution points for paperwork, laboratory and test results. - Maintained patient charts and records
Coordinated patient activities for the unit: STEMI/CODE BLUE protocols - Monitored the reception area for patient comfort and potential emergencies, registered, insurance verification, some knowledge of ICD9 coding
- Collected payments, and submitted charges for patients. Assists in coordinating patient care from an administrative perspective.
- Ordered department supplies
- Communicated with the dietary department
- Admission orders/bed requests
- Created patient charts, memos, and work orders
- Assisted with scheduling among administrative staff
- Entered patient orders for hold admissions
- Managed multi-line phones(8+)
- Chart breakdown
- Handled necessary calls for coded patients, and admitted patients
Education
High School Diploma -
Winter Park High School
Winter Park, FL05.2003
Skills
- Calendar and Appointment Management
- Taking Client Histories
- Adaptable and Flexible
- Electronic Medical Record Software
- Direct Patient Care
- Patient Referral
- Care Management Software
- Patient Care Assessment
- Slack, Spruce, and various HIPPA compliant communication platforms
- Google Docs
- Outbound Calling
- Insurance Verification
- Spanish Fluency
- Patient Registration
- Medical Terminology
- Clinical Practice Operations
Timeline
Care Management Coordinator
Eon Health, Inc
10.2022 - 05.2023
Lead Clinical Administrator
Charlie Health, Inc
03.2021 - 08.2022
Bilingual Scheduling Coordinator II
Kennedy Krieger Institute
09.2018 - 09.2020
ER Unit Secretary
FLORIDA HOSPITAL & MEDSTAR
01.2011 - 10.2013
High School Diploma -
Winter Park High School
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