Priscilla Constancio

• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Originating personal loans and building a rapport with each customer.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Marketed out to other competitor businesses in attempt to create business relationships with them.

• Managed cash control and store opening and closing procedures.
• Assisted customers with processing their loan, gathering and entering information given to me by the customer.
• Making Daily phone calls to customer about their loan

- Payment Reminders

- Informing customers of store promotions

- Follow ups on Declines

- Collection Calls

• Set Monthly Goals for the store to enhance productivity.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Taking in store payments
• Processing Cash Advance and Title Loans.

• Opening and Closing store, making sure numbers and inventory are correct.
• Handling large amounts of cash, being trusted to do cash runs.
• Kept track of inventory, doing weekly audits on Jewelry, Guns and general merchandise.
• Discussing with customers about customers account and loan transactions.
• Knowledge in all of products to better assist the customer.
• Handling and selling Firearms.
• Kept track of daily numbers and goals, from last year to date.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.

• Opening and closing store, making sure numbers and inventory are correct.
• Handling large amounts of cash, being trusted to do cash runs.
• Keeping track of inventory, doing audits on Jewelry, Guns and general merchandise.
• Discussing with customers about their accounts and giving out loans.
• Knowledge in all of products to better assist customers.
• Handling and selling Firearms.
• Kept track of daily numbers and Goals, from last year and to date.
• Planned team-building exercises and meetings to increase employee performance and job satisfaction.

• Knowledge in tires and prices of them new and used.
• Being trusted to bank runs and handling large amounts of cash.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Answered multi-line phone system by [Number] ring and transferred callers to appropriate department or staff member.
• Cashing customers out.