Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priscilla Crews

Bridgeport ,TX

Summary

Dynamic professional with extensive experience at Martin Marietta Materials, excelling in weight measurement and regulatory compliance. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in data entry and payment processing, consistently achieving accurate results while managing multiple tasks in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Weigh Master

Martin Marietta Materials
Bridgeport, TX
03.2025 - Current
  • Monitored weight records, including axle loads, to ensure compliance with local laws and regulations.
  • Communicated with customers to resolve any discrepancies or issues with their shipments.
  • Weighed incoming and outgoing shipments and vehicles.
  • Maintained daily logs of all weighed vehicles, including identification numbers and other pertinent information.
  • Processed payments from customers via cash, credit card or check according to established procedures.
  • Trained new employees on the use of the weighbridges and related software applications.
  • Provided customer service regarding weighbridge operations and policies.
  • Documented all vehicle weights into an electronic database for record keeping purposes.
  • Ensured accurate weighing of incoming and outgoing materials on the weighbridge.
  • Investigated complaints from customers concerning incorrect weight readings or other issues relating to their shipments.
  • Prepared reports summarizing daily activities for management review.
  • Operated scales and computerized weighing equipment to collect and record weight information on incoming and outgoing shipments.
  • Maintained positive working relationship with fellow staff and management.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed household errands and other essential duties.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Dispatcher

Hanson Aggregates
Lake Bridgeport, TX
04.2019 - 11.2022
  • Managed daily delivery and work schedules to maximize coverage.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Updated records of driver locations, delays, and cancellations.
  • Ordered supplies or equipment to issue to personnel.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Ensured compliance with safety regulations and company policies.
  • Managed household errands and other essential duties.
  • Completed day-to-day duties accurately and efficiently.

Tax Analyst

H & R Block
Jacksboro, TX
11.2015 - 03.2020
  • Educated clients on complex tax issues by explaining details in understandable terms.
  • Discussed and explained various tax forms with taxpayers.
  • Answered questions from taxpayers and assisted individuals with completing tax forms.
  • Utilized specialized software applications such as ProSystem Tax and Engagement CS for preparing individual, corporate, partnership, trust, estate and gift taxes .
  • Compiled data from multiple sources to prepare tax returns accurately and timely.
  • Assisted professionals with preparation of federal and state income tax paperwork.
  • Conferred with taxpayers and representatives to discuss issues, laws, and regulations related to returns and address problems.
  • Maintained up-to-date knowledge of changes in taxation laws and regulations.
  • Assisted in resolving IRS inquiries into client's tax filings.
  • Reviewed client financial records and documents to ensure accuracy of reported income and deductions.
  • Prepared quarterly estimated payments for clients based on their projected earnings.
  • Identified various tax credits, exemptions, and deductions available to clients.
  • Advised clients on the most advantageous strategies for filing taxes.
  • Analyzed tax returns to identify areas of potential savings for clients.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

GED -

Astronaut High School
Titusville
06-1990

Skills

  • Weight measurement
  • Regulatory compliance
  • Customer service
  • Data entry
  • Payment processing
  • Equipment operation
  • Effective communication
  • Problem-solving abilities
  • Time management abilities
  • Multitasking
  • Weight tickets
  • Excellent communication

Timeline

Weigh Master

Martin Marietta Materials
03.2025 - Current

Dispatcher

Hanson Aggregates
04.2019 - 11.2022

Tax Analyst

H & R Block
11.2015 - 03.2020

GED -

Astronaut High School

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Priscilla Crews