Summary
Overview
Work History
Education
Skills
Timeline
background-images

Priscilla Cross

Conroe

Summary

Customer service professional with strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in handling customer concerns and inquiries.

Overview

8
8
years of professional experience

Work History

Sr Customer Service Representative

Alight Solutions
05.2022 - Current
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Office Administrator

Lonestar Appliance Repair
08.2021 - 03.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
  • Maintained confidentiality of sensitive information, adhering to strict data protection policies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Office Manager

Ampro LLC
04.2017 - 10.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Processed payroll

Education

High School Diploma -

Hauke High School
Conroe, TX
05-2004

Skills

  • Customer support
  • Complaint resolution
  • Quality assurance
  • Payment processing
  • Hiring and recruiting
  • Training new hires for their new roles

Timeline

Sr Customer Service Representative

Alight Solutions
05.2022 - Current

Office Administrator

Lonestar Appliance Repair
08.2021 - 03.2022

Office Manager

Ampro LLC
04.2017 - 10.2020

High School Diploma -

Hauke High School

Similar Profiles

CREATE PROFILE
Priscilla Cross