Priscilla Delgadillo
Waddell,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Unemployment Claims Specialist
Arizona Department Of Economic Security
12.2021 - 08.2022
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.
- Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
- Reviewed appeal requests from denied claimants, making determinations based on legal guidelines and individual case factors.
- Interviewed applicants and explained scope of different available benefits.
Team Leader Manager
Walmart
02.2014 - 11.2021
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Streamlined communication within the team for better collaboration and decision making.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
- Established and maintained performance, quality and service standards for professional customer care.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
South Sumter High School
Bushnell, FL05.2009
Skills
- Claims Processing
- Policy Interpretation
- Documentation and paperwork
- Payment Collection
- Telephone Etiquette
- Effective communication skills
- Eligibility Determination
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
Timeline
Unemployment Claims Specialist
Arizona Department Of Economic Security
12.2021 - 08.2022
Team Leader Manager
Walmart
02.2014 - 11.2021
High School Diploma -
South Sumter High School
Similar Profiles
Juanita SimpsonJuanita Simpson
Child Support Officer II at State of Arizona Department of Economic SecurityChild Support Officer II at State of Arizona Department of Economic Security
Lindsey HigbeeLindsey Higbee
Vocational Rehabilitation Counselor at Arizona Department of Economic Security, AZDES, FAAVocational Rehabilitation Counselor at Arizona Department of Economic Security, AZDES, FAA
Davianna HarperDavianna Harper
Sr. Human Resource Analyst at State of Arizona Department of Economic SecuritySr. Human Resource Analyst at State of Arizona Department of Economic Security