Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Quote
Software
Timeline
7b
Priscilla Dilyard

Priscilla Dilyard

Dallas,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Data Entry Clerk

Administrative Assistants/ Nationwide Insurance Co
10.2023 - 04.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Split claims into multiple billing receipts then processed each individually.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Continuous communication between team members and supervisors via Teams Chat and Email.

Document Reviewer and Credentials Auditor

AMN Healthcare
Remote
11.2021 - 02.2022
  • Maintained high levels of data security with strict adherence to confidentiality policies and procedures.
  • Used electronic systems for data entry, tracking and analysis.
  • Enhanced document review accuracy by implementing thorough quality control measures.
  • Maintained clear lines of communication with supervisors regarding progress updates and any challenges faced during the review process.
  • Exhibited exceptional attention to detail while reviewing extensive document sets, ensuring thorough and accurate identification of pertinent information.
  • Evaluated compliance risks within reviewed materials, allowing organizations to address potential concerns proactively before any negative impacts occurred.
  • Identified key issues in complex legal documents, leading to more informed decision-making processes.
  • Applied advanced knowledge of legal terminology when reviewing contracts, memos, agreements, and other legal documentation.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
  • Edited and revised CV's, Resume's and cover letters for doctors, nurses and other medical professionals.
  • Verified credentials across the United States.
  • Searched for any disciplinary actions against medical professionals submitting their CV's or Resume's.
  • Investigated any disciplines that may have been found.
  • Gathered, reviewed and input reports each day.

Surgery Scheduler

Lumen Healthcare
04.2016 - 08.2016
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
  • Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
  • Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
  • Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
  • Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
  • Coordinated with facilities to set up surgeries for several surgeons using locations, each with different scheduling times and requirements.
  • Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Assisted with medical coding and billing tasks.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Lead Medical Assistant

Thomas J. Purgason, M.D.,P.A.
07.2002 - 11.2014
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
  • Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
  • Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
  • Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Education

Diploma - Allied Healthcare

Sanford-Brown College - Dallas
Dallas, TX
06.2002

Skills

  • Accuracy and Attention to Detail
  • Maintains confidentiality
  • Strong Problem Solver
  • Work Prioritization
  • Resourceful
  • Medical Terminology
  • Deadline-oriented
  • Data Review and Verification
  • Records Management
  • Document Preparation and Editing
  • Flexible and Adaptable

Languages

English
Bilingual or Proficient (C2)
Spanish
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybrid

Important To Me

Company CultureWork from home option

Quote

" No procrastination. No backwards looks. You can't put God's kingdom off till tomorrow. Seize the day."
Jesus (msg)

Software

Microsoft

Teams

Renaissance

Imageright

EMR

Timeline

Data Entry Clerk

Administrative Assistants/ Nationwide Insurance Co
10.2023 - 04.2024

Document Reviewer and Credentials Auditor

AMN Healthcare
11.2021 - 02.2022

Surgery Scheduler

Lumen Healthcare
04.2016 - 08.2016

Lead Medical Assistant

Thomas J. Purgason, M.D.,P.A.
07.2002 - 11.2014

Diploma - Allied Healthcare

Sanford-Brown College - Dallas

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Priscilla Dilyard