Priscilla Ebarguen
El Paso,TX
Summary
Experienced critical care registered nurse with a strong background in clinical leadership, delivering emergency care, and stabilizing acute conditions in high-pressure environments. Also experienced in providing exceptional care in progressive care units and ICUs. Possess expertise in critical thinking, problem-solving, trauma management, critical care management, and interdisciplinary collaboration. Demonstrated success in reducing wait times and increasing patient satisfaction. Fluent in English and Spanish. Adept at delivering excellent patient care and extensive experience in planning discharges, admissions, utilization review, and clinical documentation review specialist.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Nurse - Travel
Host Healthcare
09.2024 - Current
- Promoted health maintenance among chronically ill patients by providing thorough patient education on disease processes, self-care measures, and medication administration techniques.
- Decreased medication errors by implementing stringent safety protocols and double-checking medications before administration.
- Supported cost containment efforts by assisting with staffing needs during periods of high census or critical shortages in nursing personnel.
- Enhanced patient satisfaction with compassionate bedside manner and clear communication.
- Prevented complications from arising by closely monitoring post-operative patients for signs of infection or other issues.
- Reduced hospital readmissions through comprehensive discharge planning and thorough patient education.
- Demonstrated flexibility in adapting to various clinical settings while maintaining consistent excellence in nursing practice as a travel nurse.
- Collaborated effectively with interdisciplinary teams to optimize patient care plans and treatment strategies.
Emergency Dept. Nurse
Tenet Hospitals
02.2022 - Current
- Deliver emergency care, stabilize acute conditions, and improve patient outcomes through quick actions
- Collaborates with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes
- Utilize critical thinking to prioritize needs, reducing wait times and increasing satisfaction
- Administer medications and treatments accurately, ensuring compliance with medical protocols
- Responsible for directing and coordinating all nursing care for patients based on established clinical nursing practice standards
- Educate patients and families on post-discharge care to promote recovery and reduce readmission rates
- Responsible for the delivery of patient care through the nursing process of assessment, diagnosing, planning, implementation, and evaluation
- Manage level I and II traumas
- Manage and coordinate care for code hearts and code brains
- Access port-a-caths using sterile technique on an as-needed basis
- Triage patients accordingly using 5-level triage system and improving ER throughput
Call Center Manager
West corp.
02.2010 - 05.2014
- Led a team of 50 agents, achieving a 20% increase in customer satisfaction through targeted training
- Implemented new call routing system, reducing average wait time by 15%, enhancing customer experience
- Analyzed call data to identify trends, resulting in a 10% improvement in first-call resolution rates
- Collaborated with IT to integrate CRM software, streamlining workflows and boosting agent productivity
- Developed performance metrics, leading to a 25% reduction in call handling time
Education
Bachelor's of Science - Nursing
The University of Texas At El Paso
El Paso, TX12.2021
Associate's Degree of Arts -
El Paso Community College
El Paso, TX05.2019
Skills
- Critical thinking skills
- Strong clinical assessment skills
- Problem-solving skills
- Effective interpersonal relationship skills
- Bilingual in english and spanish
- Trauma management
- Strong attention to detail
- Interdisciplinary collaboration
- Prioritization skills
- Strong attention to detail
- Critical patient care and management
- Charge Nurse experience
- Cerner and Epic Software experience
- Telemetry monitoring
- Emergency care
- Chart management
- Patient discharging
- Creative problem solving
- Patient education
Certification
- ACLS
- BLS
- PALS
- TNCC
Languages
Spanish
Full Professional
Timeline
Registered Nurse - Travel
Host Healthcare
09.2024 - Current
Emergency Dept. Nurse
Tenet Hospitals
02.2022 - Current
Call Center Manager
West corp.
02.2010 - 05.2014
Associate's Degree of Arts -
El Paso Community College
Bachelor's of Science - Nursing
The University of Texas At El Paso
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