Priscilla Eggert
Rio Rancho
Summary
I have had two successful careers throughout my working career, in the Automotive Industry. I have a strong work ethic and don’t change jobs very often. I have spent 22 years in the automotive industry. I started out as a receptionist, worked my way up to a title clerk, a billing clerk, payroll clerk and now an office manager. I feel like I am at a crossroads with my career at the moment and I have requested several times for the opportunity to move further in my career and have been patient thus far with management regarding the opportunity to do so. I have decided to explore new opportunities outside of the car sales world and would like the opportunity to learn new skills that will propel me to new heights for my working career.
Overview
24
24
years of professional experience
Work History
Office Manager
Lexus of Albuquerque
06.2014 - Current
- Responsible for 5 employees
- I make the schedule for the cashier’s and receptionist’s each month. I make sure there is coverage when someone takes vacation or calls in. And help them whenever they need help.
- Responsible for going through all car deals and making sure all numbers match, and customers and management have signed all the correct documents.
- Handle loaner/rental agreements for customers while vehicles are being serviced.
- Cash service customers out when they come and pick up their vehicles.
- Managed P&L statements, metrics and analytics, cost analysis and payroll.
- Procurement specialist/ travel logistics for staff including airfare and hotel.
- Education and training coordinator for the entire dealership.
- Submit Lexus Warranties into Dealer Daily regularly and efficiently.
- Make sure Lexus Certified Vehicles are certified in Dealer Daily.
- Create Purchase Orders for invoices that need to be paid.
- Submit check requests for refunds to customers and employees.
- Make sure cash and checks balance every day for Service, Parts and F&I deposits.
- Developed training programs for staff, enhancing operational efficiency and knowledge retention.
- Monitored compliance with regulatory requirements, minimizing risks associated with business operations.
- Fostered a collaborative work environment, mentoring junior staff in best practices and performance standards.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
Billing Clerk
Marks Casa Chevrolet
12.2001 - 06.2014
- Responsible for making sure all customer paperwork is correct and signed: I go through all the car deals the dealership sells each month, make sure the contracts, Purchase Agreements, Title apps, odometer statements and bank approval letters are all in the deals and amounts and balance due are all correct. And if customer puts down payment on the car I make sure it is receipted in the right place. I’ve gone through approximately 100,000 car deals and over 10 million in contract money. By me going through all the car deals and making sure all paperwork is there and sending out contracts to the banks quick we get paid quicker on all the deals.
- Responsible for ordering office supplies for 200+ employees. Each month I make a spreadsheet. Through out the month my colleagues email me supplies they need. I then write down who I sent it to and what dealership they work at. I then send it with our runner. If I don’t have the item or running low on a certain item I then place an order through Midway Office supply. At the end of each month I put all the supplies into a Microsoft Excel spreadsheet and total how much each store ordered for that month. I order approximately $1100.00 in supplies each month. In order for the different departments to run efficiently and make money I need to keep the supplies they need in stock.
- Responsible for getting money from all 3 dealerships collected and accounted for Each morning I run a report for the previous days sales, I then make sure the reports get to the correct people so they can send me all the money. The amounts vary each day it could be $1000.00 to $50,000.00 in cash and about $1000.00 to $100,000.00 in checks.
- Maintain accounts receivables. Each day I run a report for the previous days work, I then count all the money and make sure it is all accounted for. I then make receipts for all the cash and send it to the bank. I then make sure all checks are receipted in the correct place and scan them to the bank. This is important to do correctly so the dealership continues to have cash flow.
- Help the title clerk. Between all 3 dealerships we need to register around 400 deals a month. I help to pull car deals when the have been funded by the banks. I pull out the registration packet and the title, I make sure the VIN#, Make, Year and Model all match the title. I make sure the Driver’s license isn’t expired and I make sure they have updated insurance. I then assign the title to the new owner. And send the paperwork to MVD to be registered. These need to be registered as soon as they are funded so the customers can get their plates and registration as quick as possible so they don’t get mad. If we keep the customers happy then they will tell their family and friends about us and we will get more business.
- Responsible for notarizing Purchase Agreements and Power of Attorney’s, I notarize the copy of the Purchase Agreements as “Certified to be a true and exact copy of the original” for the registration packet. I also Notarize the Power of Attorneys so we can use them for the titling. I have been a Notary Public for about 9 years.
- Handle receptionist duties, Some days I have to help answer phones for the Chevrolet Dealership. I answer in a polite, happy voice and get the callers to the correct departments. This is very helpful to the dealership, in getting them to be potential customers.
- Provide outstanding customer service to every customer that comes to our showroom, Every guest that comes to our dealership is a customer or a potential customer so I treat them with respect and try to help them reach the right department.
- Employee of the year for 2013, I try to help out anyone who needs help whenever I can, whether it is the title clerk the assistant office manager or anyone else even if they aren’t in my department. I am friendly and polite to all customers and employees. Me helping out benefits the dealership with getting things done quicker and get more business.
- Input warranty contracts into JM&A (Jim Moran & Associates), It is very important that these contracts get inputted in at least once a week. These are the warranties the customers purchase when they buy their vehicles from us.
- Participated in over 10 Audits in the last 13 years, These Audits go through all of the paperwork and make sure we are following the law and doing our jobs right for the dealership and the customers. These audits tell us what we need to work on for the next year.
- I Purchase new vehicles from dealerships around New Mexico, I make sure the VIN# gets entered correctly into our computer system so when sales sells the vehicle it will be correct. We do dealer trades when we don’t have what the customer wants on our lot, we trade with different dealerships so we don’t lose the sale or the customer.
- Conducted regular audits of billing practices to maintain compliance with company policies and industry standards.
- Trained junior staff on billing procedures, fostering an environment of knowledge sharing and support.
- Collaborated with sales teams to ensure proper contract terms were applied to each account for accurate invoicing.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Executed billing tasks and recorded information in company databases.
- Maintained detailed records of customer payments and billing adjustments.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
Education
High School Diploma -
Rio Grande High School
05.2001
Skills
- Adaptability and Flexibility works well in team environments
- Attention to detail and goal oriented to maintaining document perfection
- Records Management for all legal documentation including check requests, F&I warranties, affiliated with car purchases
- Post mail daily for postal runs, order business cards
- Certified Public Notary
- Automobile inventory and purchase orders
- Specialist in loaner/rental agreements
- Managed P&L statements, metrics & analytics, cost analysis, and payroll
- Procurement specialist / travel logistics specialist
- Education and Training Coordinator
- Thorough software knowledge of Microsoft, iOS, CDK, Microsoft Office 365, TSD, Dealer daily, XTime, Reynolds & Reynolds, Job Router
- Proficient in Mac OSX
- Proficient in Adobe Acrobat
- 22 years in Word Processing
- 22 years File and Record management
- Office management
- Employee onboarding
- Credit and collections
- Payroll processing
- Records management
- Relationship building
- Administrative support
- Document management
- Documentation and control
- Operations management
- Spreadsheet and database creation
- Staff training
- Scheduling and coordinating
- Task delegation
- File systems maintenance
Timeline
Office Manager
Lexus of Albuquerque
06.2014 - Current
Billing Clerk
Marks Casa Chevrolet
12.2001 - 06.2014
High School Diploma -
Rio Grande High School
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