Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Priscilla Fidermak

South Jordan

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

17
17
years of professional experience

Work History

Senior Operations Manager

CNB Logistics INC
08.2023 - Current
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Spearheaded process improvements to reduce errors and increase overall quality in operations management.
  • Implemented data-driven decision making to inform business strategies and drive operational excellence.
  • Oversaw staff and sub-contractor performance review assessments.
  • Allocated resources to planned programs according to business objectives.
  • Prepared documents for internal and external audits.
  • Established robust performance metrics to track progress against objectives regularly and adjust strategies as needed for success.
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
  • Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
  • Established strong relationships with key stakeholders, ensuring alignment of operations with overall business objectives.
  • Boosted employee morale and retention through introduction of comprehensive training and development program tailored to individual career paths.
  • Coordinated with sales and marketing teams to ensure inventory levels aligned with promotional activities and demand forecasts.

Data Conversion Specialist

Select Portfolio Servicing
01.2019 - 07.2023
  • Delivered successful client presentations showcasing project progress and results achieved through efficient data conversion methodologies.
  • Minimized downtime during conversions by developing robust contingency plans for potential risks or setbacks.
  • Streamlined data migration processes for increased efficiency and reduced errors.
  • Collaborated closely with clients to understand their specific requirements, customizing solutions accordingly for optimal outcomes.
  • Established strong relationships with both internal partners and external vendors, fostering collaboration that contributed to successful data conversion projects.
  • Assisted stakeholders in understanding complex data structures through clear documentation and communication.
  • Attended industry conferences and training sessions to stay current on best practices in loss mitigation underwriting methodologies and techniques.
  • Collaborated with borrowers to obtain required financial documents for accurate underwriting analysis.

Accounting Manager

JKC Trucking
10.2015 - 12.2019
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
  • Completed bi-weekly payroll for company employees.

Legal Assistant

San Ysidro Immigration Services
01.2012 - 09.2015
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.

Bilingual Interpreter

Verizon Connect
02.2008 - 01.2012
  • Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
  • Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
  • Supported human resources departments in recruiting bilingual employees through evaluation of language proficiency levels.
  • Enabled effective communication at community events by providing on-site interpretation services for speakers and attendees.

Education

No Degree - General Studies

Miracosta College
Oceanside, CA
08-2015

General Education

Hunter Highschool
West Valley City, UT
05-2008

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Calm under pressure
  • Computer skills
  • Bilingual (Spanish)

Accomplishments

  • Supervised team of 43 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Senior Operations Manager

CNB Logistics INC
08.2023 - Current

Data Conversion Specialist

Select Portfolio Servicing
01.2019 - 07.2023

Accounting Manager

JKC Trucking
10.2015 - 12.2019

Legal Assistant

San Ysidro Immigration Services
01.2012 - 09.2015

Bilingual Interpreter

Verizon Connect
02.2008 - 01.2012

No Degree - General Studies

Miracosta College

General Education

Hunter Highschool

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