Priscilla Figueroa
Philadelphia,PA
Summary
Dynamic Certified Community Health Worker with a proven track record at Delaware Valley Community Health Inc., adept in health coaching and bilingual communication. Excelled in leveraging community-based resources and EMR/EHR systems to enhance patient care. Recognized for exceptional customer service and a detail-oriented approach, significantly improving patient outcomes.
Overview
21
21
years of professional experience
Work History
Certified Community Health Worker
Delaware Valley Community Health Inc.
Philadelphia, PENNSYLVANIA
01.2011 - Current
- Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Assisted individuals with navigating health care systems, appointments and classes.
- Served as a liaison between healthcare providers and community organizations.
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
- Applied concise time-management to meet deadlines.
- Created informational materials about available resources in the local community.
- Returned calls, emails and faxes according to departmental policy.
- Organized educational seminars regarding preventive health measures and healthy lifestyle choices, for example the Diabetes Prevention Program.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Monitored client progress towards health goals and objectives, utilizing the Self Monitoring Blood Pressure Program
- Assessed the impact of social determinants of health on patient outcomes.
- Provided information to access financial assistance, legal aid or housing.
- Conducted home visits to assess the health needs of patients and their families.
- Maintained accurate records of patient data in a secure electronic database.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Assistant and Team Leader
Delaware Valley Community Health Inc.
Philadelphia, PENNSYLVANIA
01.2011 - Current
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Handled general office duties to support administrative staff during peak hours.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Positioned patients properly during examination or treatment for comfort and safety.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained a positive work environment that promoted collaboration between team members.
Medical Assist., Medical Biller, Medical Reception
Arnold F. Trabucco-Urologist/Surgeon
Rego Park, New York
03.2004 - 10.2007
- Monitored past due accounts and pursued collections on outstanding invoices.
- Submitted claims to insurance companies.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Processed invoice payments and recorded information in account database.
- Performed daily reconciliation of accounts receivable with payment postings on the computer system.
- Maintained accurate records of all billing activity in accordance with departmental standards.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Managed all payments processing, invoicing and collections tasks.
- Submitted electronic claims to various insurance carriers.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Executed account updates and noted account information in company data systems.
- Performed insurance verification, pre-certification and pre-authorization.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Explained treatment procedures and physicians' instructions.
- Provided comprehensive urological care to patients, including diagnosis and treatment of a wide range of urological conditions.
- Assisted Provider with patients suffering from bladder, prostate and other cancers to help coordinate treatment plans.
- Monitored patient progress following surgery or other treatments.
- Performed various surgical/office procedures with Provider such as cystoscopies, Trans-Rectal Ultra-sound (TRUS) Biopsy, Bacillus Calmette-Guerin(BCG) treatment an Intravesical Immunotherapy Drug that treats Bladder Cancer, Urethra Dilation, Urinary incontinence and Erectile Dysfunction.
Education
Theological Institute - Theological Studies
Assembly of Christian Churches INC.
Philadelphia, PA06-2022
Medical Terminology Course - Medical Terminology
Des Moines Area Community College
Ankeny, IA12-2020
Lifestyle Coach Training - National Diabetes Prevention Program
Thomas Jefferson University Hospital For Urban Hea
Philadelphia, PA04-2018
Certified Community Health Worker - Community Health
Temple University College of Public Health
Philadelphia, PA10-2017
Certified Medical Assistant - Medical Assistant
New York School For Medical And Dental Assistance
Forest Hills, NY08-1998
GED -
City University of New York
New York, NY06-1994
Associate of Arts - Health Care Studies
Community College of Philadelphia
Philadelphia, PASkills
- Informational materials
- Resource advocacy
- Schedule coordination
- Service coordination
- Bilingual in Spanish
- Community-based resources
- Organized and detail oriented
- Health coaching
- Customer service
- EMR / EHR
- Patient triage
- Patient-focused care
- Phlebotomy techniques
- Medical terminology knowledge
- Electrocardiographic rhythm recognition
- Sterile technique
Timeline
Certified Community Health Worker
Delaware Valley Community Health Inc.
01.2011 - Current
Medical Assistant and Team Leader
Delaware Valley Community Health Inc.
01.2011 - Current
Medical Assist., Medical Biller, Medical Reception
Arnold F. Trabucco-Urologist/Surgeon
03.2004 - 10.2007
Theological Institute - Theological Studies
Assembly of Christian Churches INC.
Medical Terminology Course - Medical Terminology
Des Moines Area Community College
Lifestyle Coach Training - National Diabetes Prevention Program
Thomas Jefferson University Hospital For Urban Hea
Certified Community Health Worker - Community Health
Temple University College of Public Health
Certified Medical Assistant - Medical Assistant
New York School For Medical And Dental Assistance
GED -
City University of New York
Associate of Arts - Health Care Studies
Community College of Philadelphia
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