Priscilla Flores
Humble,TX
Summary
Dynamic leader with a proven track record at CSL Plasma Behring, adept in team management and workplace safety. Excelled in enhancing employee engagement and retention through innovative team-building and effective recruitment strategies. Skilled in leveraging industry expertise to surpass goals, with a focus on achieving high-quality service and operational excellence.
Professional in center management with comprehensive background in overseeing daily operations and optimizing workflow. Known for fostering collaborative environment and driving team success. Reliable in adapting to changing demands and implementing effective solutions to meet organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Center Supervisor
CSL Plasma
02.2024 - Current
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Collaborated with management team to develop long-term goals for the center''s success.
- Allocated resources strategically to meet deadlines effectively while staying within budget constraints.
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Completed bi-weekly payroll for 35 employees.
- Increased donor satisfaction by providing exceptional customer service during plasma collection procedures.
- Reduced wait times for donors by optimizing scheduling systems and managing appointments efficiently.
- Completed ETM Electronic Freezer updates, calibrations and validations as well as addressing alarms and performing troubleshooting.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Created marketing incentives for donors and collaborated with upper management on direct donor prizes monthly.
- Completed center walk throughs weekly to monitor appearance of center and submit Emcor tickets for building maintenance.
- Assisted upper management during German Health Audits, Internal Audits, PPTA Audits, and FDA Audits.
- Managed center as only acting manager biweekly on weekends.
- Assisted in the new RIKA machine rollout as the acting center trainer.
- Handle donor complaints and navigate CRM software.
Group Leader
CSL Plasma
11.2022 - 02.2024
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
Senior Phlebotomist
CSL Plasma
04.2022 - 11.2022
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Enhanced patient experience by maintaining a professional and compassionate demeanor during blood collection procedures.
- Served as a knowledgeable resource for patients regarding their lab tests, ensuring they felt informed and comfortable throughout the process.
- Maintained high levels of accuracy in specimen labeling, ensuring proper identification for laboratory testing.
- Developed and implemented strategies to improve phlebotomy processes.
- Performed laboratory tests to assist physicians in diagnosis.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Front Office Manager
Pacific Rail Services
05.2019 - 11.2021
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
Group Leader
Jack in the Box
05.2017 - 05.2019
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments..
- Conducted routine inspections to check quality and compliance with established specifications.
- Streamlined processes in the department, leading to increased efficiency and reduced operational costs.
- Led cross-functional team to innovate solutions, enhancing customer satisfaction and loyalty.
- Enhanced team productivity by implementing efficient work schedules and providing ongoing support.
- Achieved significant cost savings by identifying and eliminating inefficiencies in production process.
- Developed and executed training programs, elevating team skills and performance.
- Organized and prepared workstations and materials needed for operations to maximize productivity..
Education
GED -
Houston Community College
Houston, TX09.2011
Skills
- Workplace safety
- Team management
- Recruitment and hiring
- Creative solutions
- Task delegation
- Benefits administration
- Employee retention
- Payroll administration
- Industry expertise
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Certification
- Facility Management Professional (FMP) – International Facility Management Association.
- [Area of certification]
- [State] Driver's License
- Emotional Intelligence Certification Program – TalentSmart.
- Certified Business Office Manager (CBOM) - Practice Management Institute.
- Introduction to Supervisory Skills– SkillPath.
- Effective Coaching Techniques for Leaders– Center for Executive Coaching.
Languages
English
Full Professional
Timeline
Center Supervisor
CSL Plasma
02.2024 - Current
Group Leader
CSL Plasma
11.2022 - 02.2024
Senior Phlebotomist
CSL Plasma
04.2022 - 11.2022
Front Office Manager
Pacific Rail Services
05.2019 - 11.2021
Group Leader
Jack in the Box
05.2017 - 05.2019
- Facility Management Professional (FMP) – International Facility Management Association.
- [Area of certification]
- [State] Driver's License
- Emotional Intelligence Certification Program – TalentSmart.
- Certified Business Office Manager (CBOM) - Practice Management Institute.
- Introduction to Supervisory Skills– SkillPath.
- Effective Coaching Techniques for Leaders– Center for Executive Coaching.
GED -
Houston Community College
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