Priscilla Ford

• Perform inspections, schedule vendors, review estimates, and process invoices
• Establish rental rates and advise owners of return values for improvements or purchases
• Process applications, contracts with owners and tenants, security dispositions, enforce occupancy policies and procedures
• Carry on-call phone as needed
• Handle all aspects of getting units rent-ready including marketing.
• Administer operations to handle needs of more than 500 properties
• Conducted regular property inspections to ensure compliance with safety regulations and company standards.
• Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
• Partnered with accounting teams to ensure accurate financial reporting across all managed assets
• Established rental rates by surveying local rental rates and calculated overhead costs
• Conducted regular inspections of both interior and exterior of properties for damage
• Developed annual operating budgets and forecasts, as well as sales and marketing plans
• Represent company during all legal issues relating to property
• Communicate with owners, tenants and vendors specifically with escalated situations and issues

Fully managed over 100 properties

• Negotiated leases with homeowners and tenants
• Processed applications and filed evictions
• Arranged maintenance and work order requests in timely manner
• Handled move-ins and move-outs including inspections
• Established rental rates and made suggestions to homeowners of improvements to attain higher revenue
• Maintained up-to-date spreadsheet of all properties managed by company
• Maintained excellent rapport will tenants and property owners.

• Managed RV Resort (200 Sites)
• Rented sites in owner's absence and ensured all records were correct and up to date
• Responsible for quarterly disbursement of rental income to owners
• Made escrow deposits of funds collected from rentals
• Wrote employee and training manual for company
• Responsible for training and scheduling for entire staff
• Handled most escalated customer issues
• Negotiated between owners and rental guests
• Handled all orders for office use and retail.

• Managed team of 12 reservation agents
• Handled all reservations for corporate clients
• Developed employment and training manual for reservations department
• Reduced average handling time with development of comprehensive agent scripts and troubleshooting guides.
• Resolved escalated customer issues promptly and professionally to maintain satisfaction.
• Led daily team meetings to review performance, set targets and motivate staff.
• Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
• Improved average hold times, resolution rates and satisfaction scores through staff development.
• Evaluated data to identify trends and determine customer service needs.
• Boosted first-call resolution rates by equipping agents with comprehensive product knowledge and troubleshooting skills through ongoing training workshops.

• Managed customer service and front-end department operations
• Responsible for achieving and maintaining excellent customer service in all departments
• Directly responsible for managing all front-end associates
• Responsible for scheduling, calculating wage and labor percent, interviewing, hiring and training
• Opened and closed store
• Managed operation of entire store in absence of Store Manager.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.