Priscilla L. Galarza
Newark,NJ
Summary
Dependable and reliable professional, committed to providing top quality service with a strong ability to work in a fast-paced environment. Portfolio of achievements includes: earning promotions, performance rewards, increasing sales, managing multiple projects simultaneously without a loss in overall quality, and performing effectively despite sudden deadlines and changing priorities. Knowledgeable bank teller with 2 years of experience providing exceptional customer service and accurately processing financial transactions. Dedicated customer service professional with over 20 years of experience seeking to leverage my knowledge and skills into a role as a Banker.
Overview
24
24
years of professional experience
Work History
Bank Teller
Wells Fargo
12.2021 - Current
- Process client transactions, including deposits, withdrawals, money transfers, loan payments and check orders
- Managed daily operations of the branch, including opening and closing procedures, cash management and customer service
- Developed and maintained positive relationships with customers, providing exceptional customer service at all times
- Accurately maintained records of client transactions and ensured all documentation and paperwork was within compliance
- Provide clients with guidance on various questions and concerns related to their accounts and bank products
- Assist clients with safe deposit entry following all procedural guidelines
- Analyze client financial needs and referred to the appropriate team members
- Conduct each client transaction efficiently and accurately including cash handling with no variances
- Ensure compliance with all banking regulations and procedures
- Processes and approves transactions for clients within specified limits.
Security Officer
Atlantic Health Systems
02.2015 - 03.2021
- Perform a variety of security and safety related functions while safeguarding employees, patients, visitors, and hospital property
- Involved in extensive training to eliminate and recognize potential threats and/or prevent exposure to hazardous material
- Participate in monthly trainings for edge weapons, physical restraint, and conflict resolution techniques
- Conduct patient belonging checks in high-risk areas in search for contraband or weapons
- Routinely provide safety escort services to staff and visitors
- Assisted investigations through accurate report writing and providing a detailed account of incidents
- Train and develop incoming team members while establishing working relationships
- Proactive and positive attitude when delivering messages and receiving feedback.
Juvenile Detention Officer
Morris County Juvenile Detention
02.2013 - 11.2014
- Conducted daily inspections of juvenile residents living quarters for contraband
- Maintained accountability for juvenile residents in housing units and during movements
- Mentored and encouraged 'at risk' youth to strive for improvement
- Enforced facility policies and procedures
- Executed effective conflict resolution to violent residents
- Restrained violent residents by way of physical or mechanical tactics
- Processed incoming residents and prepared paperwork for resident release in accordance with court orders
- Maintained independence and integrity.
Assistant Store Manager/Senior Assistant Store Manager
Trans-World Entertainment (d/b/a FYE)
11.1999 - 02.2013
- Supported general manager to increase monthly sales revenue while managing several departments, store functions and operations of a high-volume business including allocating responsibilities to personnel
- Completed administrative functions such as faxing, photocopying, data entry, filing, and emailing
- Managed phones - directives from leadership, customer concerns and product requests
- Staff development - hired, trained, terminated, counseled team members and conducted performance evaluations
- Responsible for daily cash operations, accurate safe counts, organized paperwork and nightly bank deposits
- Performed all aspects of inventory management, including shipping/receiving, merchandise restocking, physical inventory cycle counts, recalls, and special orders
- Protected store assets and merchandise by adhering to company standards for Loss Prevention and Fraud management
- Coordinated employee schedules and distributed payroll to staff and management on a weekly basis
- Maintained an accurate special-order system consisting of customer information, product requests and deposits
- Assisted in planning and implementation of in-store promotional events to ensure they met company standards and deadlines
- Processed returns/exchanges and worked to ascertain the reason for the return to provide customers with alternatives.
Education
High School Diploma -
Harrison High School
Harrison, NJ06.2002
Skills
Technical
- Proficient utilizing Microsoft Office
- Data entry
- Managing operations
- Banking software
- Digital literacy
Interpersonal
- Leadership
- Communications
- Motivation
- Teamwork
- Problem solving
- Dependability
- Empathy
- Patience
- Awareness
- Active listening
- Conflict management
References
Available Upon Request
Timeline
Bank Teller
Wells Fargo
12.2021 - Current
Security Officer
Atlantic Health Systems
02.2015 - 03.2021
Juvenile Detention Officer
Morris County Juvenile Detention
02.2013 - 11.2014
Assistant Store Manager/Senior Assistant Store Manager
Trans-World Entertainment (d/b/a FYE)
11.1999 - 02.2013
High School Diploma -
Harrison High School
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